Management Co-ordinator, Operations Manager

Notice Co-ordinator

Department: United Utilities

Employment Type: Full Time

Location: Worsley

Reporting To: Lauren Hodson

Compensation: £26,437 - £31,148 / year

You will be based at the Head Office in Worsley but will occasionally be required to work at our Lingley Mere office in Warrington.

Working as part of the noticing team and side by side with the programme team on the New Connections contract.

Satisfaction of customers is measured through a new regulatory measure called D-MeX. You will work closely with the United Utilities programming team alongside the Network Plus Operational team to influence a dramatic improvement in the D-MeX measure and demonstrate leadership skills to genuinely care about the ratings customers give of Network Plus’s Connections services.

• Submitting and obtaining the required permitting details to ensure we hit the customer and client programmed W.O.D.
• Understanding and navigating the Street Manager and Aurora management systems.
• Liaising with the contract area Managers and Supervisors to ensure permits are correct and everyone understands the durations.
• Managing and updating the system, tracking progress, maintaining timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated.
• Requesting TTROs, coordinating with other 3rd parties such as parking suspensions, bus stop suspensions, road closures, etc and associated permits in real time.
• Raising purchase orders through the Network Plus procurement team to pay for 3rd party invoices for TTROs.
• Attending the daily and weekly programming calls and managing progress to ensure the teams are working to the correct permitting conditions.
• Liaising with local authorities and client representatives.
• Transmitting notice/permit requests in a timely manner, opening and closing street work notices/permits and submitting final registrations as required.
• Identifying street works issues, applying early intervention and escalating street works compliance issues where appropriate.
• Analyzing and responding to Section 74 charges and fixed penalty offences.
• Running and circulating daily jeopardy reports as required.
• Monitoring and chasing any outstanding issues.

• Experience working within the Utilities sector.
• Street Manager and Aurora management experience with sound knowledge and understanding of statutory requirements.
• IT and system literacy.
• Strong written and verbal communication skills.
• Ability to work in an organised manner to meet important deadlines.
• In‑depth understanding of the operational activity.
• Exceptional organisational skills.
• Good working knowledge of Microsoft Office systems.
• Strong planning and organisational skills.
• Ability to communicate effectively under pressure.

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces‑friendly. We welcome applications from ex‑Armed Forces personnel, reservists, armed forces veterans, cadet instructors, and military spouses/partners.

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