Lighting Specification & Project Stream Manager

The Lighting Specification & Projects Manager will be responsible for overseeing the end-to-end delivery of lighting specifications, supporting projects from initial concept through to production and contractor handover. The role combines technical expertise, client relationship management, and operational leadership, working closely with customers, the Lighting Design Team, and internal departments to ensure solutions are both deliverable and commercially viable.

In addition, the role supports tender submissions and associated administrative processes, ensuring accurate documentation, timely responses, and alignment with project and customer requirements, while leading the Quotations and Bespoke LED teams to deliver high-quality outputs.

We design and manufacture internal and external lighting solutions for customers across the whole spectrum of the public and private sectors, with quality and sustainability at the heart of our operations. Established in 1992, we have grown to become a global operator with bases in Warrington and Belfast and state-of-the-art showrooms in Belfast, Warrington, Madrid and Dublin, supplying to more than 26 countries.

Ansell Lighting is a byword for innovation in lighting design and we have won multiple awards for our energy‑efficient luminaires and industry‑leading lighting control system, Octo.

• Manage lighting specifications across a range of commercial projects
• Support customers with technical guidance, product selection, and compliant solutions
• Oversee project progression from specification through to order fulfilment and delivery
• Coordinate contractor pack requirements, ensuring accurate and timely documentation
• Liaise with internal departments (sales, production, logistics) to ensure smooth project execution

• Build and maintain strong relationships with key customers, contractors, and partners
• Act as a primary point of contact during live projects
• Attend customer and site meetings where required (occasional travel)
• Provide responsive support for ongoing and evolving project requirements

• Support and manage bespoke lighting orders, particularly LED strip solutions
• Work closely with customers to interpret custom requirements and translate into deliverable solutions
• Ensure all bespoke requests are technically viable, commercially sound, and deliverable within required timelines

• Lead and manage the bespoke LED strip team
• Allocate workload, monitor performance, and support team development
• Drive continuous improvement in processes, quality, and delivery efficiency
• Ensure team alignment with business objectives and customer expectations

• Support achievement of quarterly and annual sales targets through accurate specification and customer support.

• Maintain up‑to‑date knowledge of company policies and safety procedures.
• Follow all required PPE and safety protocols.

• Support colleagues and promote a professional, respectful working environment.
• Manage personnel‑related issues in line with company policies.
• Build strong working relationships across all levels, including Warehouse, Accounts, Sales, and external customers.
• Highlight issues promptly and collaborate on solutions.

• Work independently, managing workload and priorities effectively.
• Review customer non‑conformance reports and determine acceptance or rejection following investigation.
• Adapt responsibilities as required to meet evolving business needs.

• Good level of general education
• Proven experience in a customer service leadership or management role.
• Customer service approach and experience.
• Customer accounts.
• Experience of working as a member of process improvement activities against a clear set of objectives
• Good communication and interpersonal skills
• Change control & version management
• System minded – able to pick up and train on new systems quickly/effectively.
• Somebody with a proactive attitude and a willingness to learn and progress in their role as the business develops.
• Ability to work on own initiative…