Product Quality & Recovery Manager

Job : 359273

Date posted: 06/08/2026

IKEA Warrington, WA5 7TY
, are looking to welcome a Product Quality and Recovery Manager. Every product has a journey, and you'll help make sure it's the right one. We're looking for a Product Quality & Recovery Manager to lead and inspire a team that puts customers first, drives product safety and compliance, and turns sustainability ambitions into everyday actions. If you love coaching people, solving problems, and making a real difference behind the scenes, this could be the perfect next step for you.

• The Start Date of employment will be:
  September 2026, can be discussed at interview.
• Starting salary of £31,939.74 per annum, based on competence and experience.
• 39 Hours working 5 days per week including alternate weekends and minimum of 1 late per week and 1 late Friday & Saturday monthly.
• Working hours are between 7am to 11pm.
• We can discuss flexibility to match your life and our business needs during the interview.

• 15% IKEA discount & discount portal helping you save £100's on High-street retailers.
• Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.
• Given Day - Additional days' paid leave to take at any point during the year, when it's important for you
• Enjoy free healthy meals, plus a range of freshly prepared options.
• as well so much more!

• Previous leadership experience preferred.
• An enthusiasm for home furnishings and experience of working in a customer-oriented high-volume retail business.
• Business-minded with a customer focus, with the ability to deliver solid business results through people.
• Strong commercial awareness with a proven ability to drive performance through KPIs, balancing sales growth, customer satisfaction, and cost efficiency while delivering sustainable business results.
• Leading others, you will have good communication and coaching skills that support building relationships with co-workers and customers.
• Buils positive and productive relationships across departments, fostering collaboration to achieve shared business objectives while confidently challenging when processes, standards, or compliance requirements are not being met.
• Demonstrates a keen interest in quality standards, governance, and compliance requirements, ensuring processes, products, and recovery operations consistently meet IKEA policies and regulatory expectations.
• Highly analytical with a data-driven approach to decision-making, using insights and performance metrics to identify trends, mitigate risks, and implement effective quality improvement initiatives.
• Proven ability to prioritise tasks and organise your own and others' workloads to meet operational standards.
• Proven ability to maintain effective work and leadership behaviour in the face of setbacks or pressure.

• Lead, coach and develop the Product Quality & Recovery team of around 20+ co-workers, providing clear direction, regular feedback and development opportunities while ensuring a customer-first mindset in everything we do.
• Maintain high levels of team engagement and motivation, ensuring co-workers remain committed to delivering operational standards, even when undertaking repetitive, demanding or less visible tasks.
• Set goals and action plans for the department, monitoring performance and taking proactive action to drive continuous improvement and achieve agreed business objectives.
• Establish routines and collaborate across the store to ensure co-workers understand and contribute to product quality and safety recovery processes, preventing sales-stopped, defective or recalled products from reaching customers.
• Ensure timely reporting of product safety, compliance and quality deviations, incidents and risks through IKEA's product deviation reporting systems.
• Drive cost recovery initiatives through effective product quality management, root cause analysis and stock recovery processes, contributing to overall store profitability.
• Work with the team to actively promote IKEA's social and environmental commitments, supporting sustainability, re-shop and re-use initiatives.

WE CARE FOR THE PEOPLE

It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace. Come see the wonderful workday where we create a better everyday life for the many.

• Let us know if you require any adjustments to be made during the interview process as soon as possible.
• Shortlisted candidates will be invited by email to attend a face-to-face interview. We understand not everyone will be successful, but we promise to keep you informed either way.