Deputy Care Manager

Care Manager / Deputy Manager / Senior Care Coordinator Join one of the UK's largest and most established domiciliary care providers

We are seeking an experienced and motivated Care Manager / Deputy Manager / Senior Care Coordinator to support the effective running of a busy homecare branch.

• Experience in domiciliary care (essential – even if not your current role)
• The ability to drive

As Care Manager, you will support the Branch Manager in the day-to-day running of the service, ensuring safe, compliant, high-quality care delivery. You will supervise office staff, deputise for the Branch Manager when required, and support all operational functions including:

• Rostering & care coordination
• Community care delivery
• Compliance & audit
• Payroll
• Complaints & reporting

• Ensure safe, legal and compliant delivery of services
• Uphold company values in all aspects of service delivery
• Implement London Care policies and procedures
• Manage Coordinators and Supervisors alongside the Registered Care Manager
• Support all aspects of care staff training
• Organise and deliver Care Worker Induction Training
• Lead regular staff meetings with the Registered Manager and Supervisors
• Maintain full compliance across the branch
• Ensure legal and ethical running of day-to-day operations
• Work within regulatory legislation, standards and regulations
• Maintain accurate records in line with legal requirements
• Complete and monitor assessments for new and existing customers
• Facilitate customer reviews in line with guidelines
• Liaise with external health professionals
• Plan and implement staff supervisions and appraisals
• Deliver ongoing staff development in line with service needs
• Monitor health & safety in the office and in the field
• Hold shared responsibility for all staff alongside the Registered Manager
• Manage quality control systems (uniforms, PPE, stationery etc.)
• Support complaints management and performance protocols
• Participate in the on-call rota, responding flexibly to emergencies
• Ensure emergency issues are resolved effectively, including covering calls when needed
• Record and audit all emergency activity appropriately

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