DNA Quality and Compliance Manager

Job Description

To manage the Quality performance of the DNA teams across sites and to drive a high quality culture whilst developing and supporting the BU Quality Champions and ASM(s).

This role is based in Birchwood, Warrington, with regular travel required to Lambeth, London.

• Ensure procedures, processes and systems comply with the Quality Management System, including maintenance of SOPs/WIs and associated documentation.
• Prepare for UKAS assessments and act as DNA SPOC for external auditors & Q&C team. Review and consolidate DNA actions from UKAS audits.
• Analyse trends in quality performance to ensure issues are resolved in a timely manner and to continually improve.
• Participate in the annual audit schedule, including timely completion of actions.
• Develop a robust system to manage individual quality performance, fostering a culture of responsibility and ownership.
• Promptly communicate quality, health and safety, security, and environmental incidents or near‑misses via the Q&C SharePoint site.
• Ensure completion of incident reports and low level incidents, identifying root causes, implementing actions promptly, and assessing effectiveness within agreed timescales.
• Serve as the main point of contact for departmental investigations and work with the lead investigator to ensure root cause identification and prompt action implementation.
• Measure and report quality and H&S performance through developed KPIs.
• Troubleshoot adverse performance trends, such as repeat incidents, and implement appropriate improvement actions.
• Manage environmental monitoring.
• Professionally manage internal and external relationships and day‑to‑day communications with all stakeholders to create a positive and professional image.
• Develop and maintain competency systems and training programmes to meet accreditation requirements.
• Attend customer/stakeholder meetings if required.
• Promote a quality and continuous improvement culture – provide evidence of relevant initiatives/strategies to support this aim.
• Maintain knowledge of the direction, services, and products of the business.

• Experience in DNA quality and understanding of key issues in relation to Quality, Health and Safety.
• Quality champion.
• Excellent understanding of the EFS Quality System (internal only).
• Demonstrable understanding of ISO 17020, ISO 17025, and Regulators Code of Practice.
• Experience of 8D and root cause analysis.

• FMEA training and analysis.
• Audit training.
• Experience in leading projects or method development.
• LEAN training.

• Operate within the company’s core values and demonstrate these in the day‑to‑day role.
• Takes personal responsibility for the quality of work completed by the team.
• Accountability and integrity.
• Excellent communication skills, able to develop positive working relationships at all levels.
• Able to manage a flexible workload; shows good organisational skills and high levels of personal resilience; able to work to deadlines under pressure.
• Promotes cooperation and commitment within a team to achieve goals and deliverables.
• Able to lead and influence others at all levels.
• Stays focused on tasks despite distractions and obstacles; shows determination in the face of adversity to find the best way to succeed.
• Actively implements methods of improving quality systems and processes.
• Acts as an agent for change.
• Natural problem solver.
• Communicates and works co‑operatively with others, focusing on a collective rather than individual goal.
• Demonstrates a strong drive for high quality output.
• Sets the highest standards and always delivers more than is required.
• Acts as a role model for the team.
• Challenges people in constructive ways.
• Implements decisions quickly and effectively.
• Takes ownership of challenges and sees them to completion.
• Responsible for thinking about SOPs, customer operating protocols, validation/verification documents and providing continuous improvement ideas to relevant parties.

Due to the sensitive nature of our work, this role requires a successful candidate to achieve NPPV3 + Security Clearance (SC). To be eligible, you must…