Part-time Mountain Sports Sports Advisor; Sales Assistant

Part‑time Mountain Sports Sports Advisor (Sales Assistant)

Location:

Warrington, GB, WA2 8HE

Sport:
Camping

Contracted

Hours:

12

Contract Type:
Permanent

Number Of Openings: 1

Important reminder:
This job requires right to work in the UK.

As a Customer Service Assistant, you’ll be providing the best care for our customers, both over the phone, via email and through our social media channels. To put it simply, the most important part of your role is to ensure that all customers leave delighted with our products and your service. You'll be helping to answer and resolve our customer queries and go the extra mile to ensure they have everything they need to practice their favourite sports!

• Customer Service - Through your own passion for sport, you’ll share your tips and experiences with users and through our hands‑on product training you will be able to give the best technical advice for the sports you are responsible for. Decathlon has shifted over the last year into an omnichannel business so it’s essential that our sales assistants are able to assist customers in all aspects of retail shopping, whether that’s in-store or online!
• Merchandising - Whether full‑time or part‑time, customer service advisors are encouraged to take responsibility for managing stock levels and pricing and providing a high level of merchandising so that each customer can easily find the right product for their sporting practice.
• Collaborating with the team: You will be part of a shop floor team of like‑minded teammates, practising sports and celebrating victories together, so it’s important that you are able to work well within a team environment as well as independently.

• Proactive Decision Making
• Interpersonal communication and collaboration within your team and other departments
• Product and Sport Familiarisation and training
• Problem‑solving

Additional information:
As a Customer Service Advisor, you will be required to work usual retail hours including evenings and weekends.

• Active with a clear passion for sport
• People‑oriented with a high sense of service
• Problem solver and creative thinker
• Fluent in English and has excellent written communication

• Annual remuneration reviews
• Healthy employee discount on all Decathlon products
• Weekly Staff Sports/Activities
• Cycle‑to‑Work Scheme
• Intensive Learning and Development training via Decathlon Academy
• Dive into hundreds of discount vouchers (think groceries, travel, shopping, and more!) with our discount hub developed by Smart Spending!
• Other perks: healthy discounts on all Decathlon goodies, fun weekly staff sports/activities, pedal your way to work with the Cycle‑to‑Work Scheme, etc.

Provide Excellent Customer Service: Connect with customers across all channels (in‑store, online, social media) to understand their needs and guide them towards the best solutions for their sporting activities.

Offer a Range of Solutions: Present various products and services that meet diverse needs and budgets, including new items, used gear, rentals, and subscriptions.

Build Relationships: Cultivate positive relationships with customers to foster loyalty and encourage them to return for future purchases.

Promote Products and Services: Actively promote and sell our offer through various channels, including in‑store interactions, online platforms, and social media engagement.

Facilitate Smooth Transactions: Offer different payment options and provide basic repair and personalisation services to enhance the customer experience.

Create a Welcoming Environment: Design and maintain customer‑friendly store layouts that are accessible, safe, and encourage exploration of our sports products and solutions.

Facilitate Informed Choices: Ensure clear and accessible product information to help customers make informed decisions about their purchases.

Guarantee Product Availability: Maintain accurate stock levels and ensure both physical and digital availability of products to meet customer demand.

Prioritise Customer Safety: Maintain a safe store environment and protect customer data in line with the…