Store Manager – Fashion, Home & Beauty: Lead & Grow

Store Manager

As a Store Manager, you will own the full operation, lead with confidence, build high‑performing teams, and set the pace in a fast‑changing retail environment.

You will lead from the front, deliver against the retail plan, and create a store where customers love to shop and colleagues are proud to work. This is a role for resilient, commercial, inspiring leaders who bring clarity, accountability and ambition to every part of the operation, from standards and service to profit and people.

• Lead the delivery of the full retail plan across the store, driving commercial, operational, visual and people performance to deliver against the P&L.
• Set the strategy and direction for the store, ensuring every colleague knows their role and is held accountable for delivery.
• Own the change agenda, landing transformation initiatives with clarity, urgency and pace.
• Build a high‑performance culture by coaching managers, growing talent, and creating a store people want to join and stay in.
• Use data and insight to unlock opportunity, making fast, confident decisions that drive profit, improve service and boost efficiency.
• Drive digital adoption and omnichannel capability, helping teams sell across all platforms and channels.
• Be the voice of your store, representing your people, saying it as it is and owning the follow‑through on what needs to improve.
• Create an exceptional customer journey through consistent standards, inspiring visual merchandising and diverse teams that go the extra mile.

• Proven leader of large teams in a fast‑paced retail environment, with a sharp focus on delivery, standards and results.
• Confident working across all areas of store performance, including commercial, visual, operations and people, and knowing how to bring them together for impact.
• Clear and direct communicator, with the courage to make tough calls and the skill to bring colleagues along.
• Strong on planning, performance management and resilience; able to balance the big picture with detail and set expectations.
• Confident using digital tools, data and systems to make better, faster decisions and coaching others to do the same.
• Skilled in building partnerships across your team, your peers and your region to share insights, solve problems and deliver transformation.

• 20% colleague discount across all M&S products and many third‑party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days.
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry‑leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues, including our 24/7 Virtual GP and PAM Assist for you and your family.
• A charity volunteer day to support a cause you're passionate about through a dedicated day away from work.