Part-time Customer Service Manager

Part-time Customer Services Manager

(20+ hours per week, Monday to Friday or selected days)

This position sits at the heart of our growing global organisation; you will be responsible for all aspects of your centre’s performance. We’ll give you the autonomy and resources to manage your centre as though it’s your own business.

Compensation:
Total Compensation including bonus, commission & benefits based on a 20-hour working week:
Up to £19,000

• Managing everything on site.
• Rising to every challenge and solving problems.
• Giving tours to prospective customers.
• Upselling to existing customers.
• Looking after customers so each becomes a brand ambassador.

• A fun, challenging and rewarding career.
• Great induction training and excellent ongoing learning and development.
• Fantastic promotion prospects.
• Generous, achievable incentives and sociable hours.
• Access to a comprehensive range of flexible, personalised workplace benefits that support mental, physical and financial wellbeing.

Ideally, you’ll have some experience of delivering against targets when leading a small, close-knit team. You may have run a flexible workspace centre before, or else a store, restaurant or any site with a high degree of customer focus. Alongside your customer service and commercial skills, what matters most is that you’ve got the right mindset: passion, drive, ownership and resilience.

• Passion: looking after our diverse prospects, customers and guests is at the heart of what we do, so you must bring your passion and positivity to work every day.
• Drive: your own and your team’s collective drive for success means you’ll only relax once you’ve delivered the results you’re looking for.
• Resilience: a relentless focus on business priorities, regardless of any obstacles placed in front of you.

Above all, you’ll be key to ensuring all our customers only ever receive a truly world-class service. Your sense of ownership means you’ll continuously ensure the quality of service and the workspace are as good as they possibly can be.