Trade Parts Specialist

Overview

Trade Parts Specialists – Mercedes-Benz Warrington

Work in the parts department as a Parts Advisor and be a key part of the Retail Centre. You will need excellent communication and organisational skills to deal with customers face to face or over the phone, providing outstanding customer service.

As part of a successful, global automotive group, you’ll broaden your experience across sites and brands and, with the right support, have opportunities to progress.

• Handle trade enquiries — respond to inbound requests via phone, email, and platforms like Web Parts, accurately identifying and quoting parts.

• Process orders and apply discounts — raise orders, quotes, and invoices in the DMS, applying relevant trade discounts and upselling related parts.

• Support account setup and maintenance — assist in onboarding new trade accounts and maintain accurate customer details, pricing, and delivery preferences.

• Follow up and reactivate accounts — conduct outbound calls to follow up on quotes, re-engage lapsed accounts, and promote current campaigns.

• Coordinate fulfilment and dispatch — liaise with warehouse and delivery teams to ensure timely dispatch and communicate delivery updates to customers.

• Monitor credit and resolve queries — work with credit control to flag overdue accounts and resolve invoice issues (without handling collections).

• Drive sales and upsell opportunities — identify associated parts and consumables to support first-time fixes and increase average order value.

• Track KPIs and customer satisfaction — monitor performance metrics like sales volume, order accuracy, and customer feedback to support continuous improvement.

• Previous experience in a sales or customer service role, demonstrating the ability to achieve targets and build relationships.

• Ability to deliver first-class customer service with energy and enthusiasm.

• Strong organisational skills with the ability to meet deadlines and excellent attention to detail.

• Exceptional listening and communication skills, focused on understanding customer needs.

• Must hold a valid UK driving licence.

We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Group 1 Automotive is on an exciting growth journey. We are home to over 7,000 colleagues with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don’t need to love cars to work with us—just need to share our mission to create outstanding and trusted experiences for our customers, partners, and people.

At Group 1 Automotive we pride ourselves on our five core values that guide all we do:
Respect
, Integrity
, Transparency
, Teamwork
, and Professionalism
.