Key Account Manager

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Location:
Warrington,England,United Kingdom
Job :90296

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us.

By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

Join us as a

We have an exciting opportunity for an experienced Key Account Manager to be based in our Warrington office to manage a number of key account customer relationships in order to ensure retention and growth of overall business volume and profitability on service and repair but also modernisation and new installation activity. This is a full time and permanent role.

• Developing mutually beneficial relationships between Schindler and the large key customer organisation
• Establishing an ongoing proactive contact and communication process in order to be able to anticipate and respond to customer needs
• Coordinating, prepare and renegotiate allocated contract tenders as needed
• Reviewing and agree with legal/QS on special terms and conditions
• Monitoring but not managing, Schindler operational performance (maintenance, repair, modernisation and new installation) and elevate non-performance to ensure swift resolution of problem areas
• Acting as a single point of contact for the higher-level client to ensure fast and efficient solutions to key account issues
• Representing the branches interests with the key account customer
• Following the defined Schindler key account strategy and processes to ensure we deliver a total service to the client

• Proven Operations or Sales Role preferably in the lift and escalator industry
• Commercial Awareness (contractual an advantage)
• Strong communication and relationship building skills
• Ability to influence and interact with both external and internal customers
• Ability to follow process and Company Values
• Instinct to search to improve relationship/process/situation
• To operate in an entrepreneurial manner but within boundaries
• Happy to travel if needed

Competitive salary with a discretionary annual bonus

Company car or allowance (for eligible roles)

25 days’ holiday plus bank holidays, and an annual paid volunteering day

Pension scheme with 6% company contribution

Enhanced family leave

Private medical cover with a trusted provider, plus 24/7 virtual GP access

Employee Assistance Programme offering confidential support

Free eye tests and eyewear discounts

Access to a range of employee benefits, including Tech and Cycle to Work schemes, plus exclusive retailer discounts

Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Are you ready to embark on a new journey? Join #Team Schindler!
Discover more on our career website.

At Schindler Group we value inclusion and diversity, and practise equity to create equal opportunities for all. We endeavour that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, colour, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.