Account Delivery Director - Monitoring Services - Lenders & Investors

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.

We are more than 34,000 people, in over 30 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together.

As an Account Delivery Director within our Lenders, Investors, and Insurers team, you will lead and manage key local and regional account relationships to establish Arcadis as a trusted partner and achieve growth across the accounts managed. You will define and execute the account plan for a number of local and key regional accounts which will also include technical service delivery / commission management.

You will work closely with Service Capability Leads to identify existing solutions that can be sold to new clients, inform future market needs whilst pro-actively engaging with clients to share insights and innovation, and our views on market issues.

We are particularly interested in candidates who have experience in Funder/Developer Monitoring Services and can independently undertake, lead and deliver Technical Due Diligence reports.

• Develop and implement account plans for key local and regional accounts in line with Arcadis UK business objectives to drive profitable growth.
• Develop new and grow target and existing local and regional accounts to meet or exceed planned targets (revenue, bookings and margin).
• Develop and maintain knowledge and understanding of lender and investor client markets to identify key trends and emerging opportunities, with new and existing clients and across the business.
• Align with and support strategic priorities and clients, for example sustainability, energy transition and digitally enabled solutions.
• Manage local pursuits, contribute to bid/no-bid decisions by providing local market and client knowledge, prepare proposals and support the achievement of successful pursuits.
• Work collaboratively with Value Proposition Leaders to manage the targeting and tailoring of Arcadis value propositions into commercially viable propositions for key local and regional LII Sector accounts, demonstrating value-creating outcomes for the client.
• Capture client data on local and regional accounts, including track record, case studies, sales collateral, relationship history and delivery lessons learned, and make available to support continuous improvement across accounts managed.
• Manage the pipeline and feed opportunities into the business line pipeline to ensure an optimal flow of pursuits to achieve targets.
• Develop relationships throughout Arcadis to foster cooperation and to maximise opportunities to cross-sell and trade-up.
• Develop and leverage a network of relationships across clients to understand their business needs, position Arcadis as a trusted partner and lead the client relationship development.
• Manage relationships at executive level and with analyst/managers at deal execution.
• Individuals should have a visible market presence and be able to demonstrate how they have leveraged their networks to directly deliver opportunities.
• Individuals should demonstrate they have a proven track record of building trusted adviser relationships / revenue generation at all levels, have strong and effective communication and interpersonal skills and be able to fully lead, coordinate and effectively manage a delivery team to ensure successful client outcomes.

• Bachelor or professional degree in business, management or surveying related field.
• Strong understanding of consulting, business development and leadership principles.
• Broad understanding of technical due diligence, sustainability, development monitoring and asset management of real estate assets.

We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It’s why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can…