Luxury Showroom Manager

Location: Woolston

Showroom Manager Essex Showroom Established in 1995, Quorn Stone is a leading retailer and importer of luxury natural stone and porcelain flooring. With showrooms across the UK and our Head Office based in Leicestershire, we are passionate about delivering the highest quality products alongside exceptional customer service. We work with homeowners, designers, and trade professionals to bring beautiful spaces to life, and pride ourselves on our knowledgeable team, supportive culture, and commitment to excellence.

Due to continued growth, we are looking for a Showroom Manager to lead our Essex Showroom. As we continue to expand, we're looking for an enthusiastic, commercially minded individual with a passion for interiors and customer service to join our retail team. Salary:
Base Salary of £33,000.00 £ 36,000.00 plus performance bonus potential of up to £20,925 (OTE £56,925)

Working hours:

Full-time, 37 hours per week with 2 days off

Location:

Essex, United Kingdom

The Role:

As the Showroom Manager, you will take full responsibility for the day-to-day management of the showroom, ensuring it is always presented to the highest standard. You'll lead a small sales team, deliver exceptional customer experiences, and provide expert advice on product suitability, design, and interiors. You'll manage the customer journey from initial enquiry through to aftercare, ensuring every client receives a premium service while helping drive showroom performance and sales.

What You Will Be Doing:
Leading, motivating, and supporting a small showroom sales team Welcoming customers into the showroom and building long-lasting client relationships Providing expert advice on product suitability, sizing, pricing, and interior design Preparing quotations, processing payments, arranging deliveries, and managing after-sales care Managing the showroom diary and online appointment bookings Maintaining accurate customer records and daily activity within the CRM system Resolving customer queries and finding effective solutions Ensuring the showroom is beautifully presented and reflects the Quorn Stone brand standards Driving sales performance while delivering an exceptional customer experience To Be A Successful Showroom Manager, You Will Need:
Excellent customer service, organisation, and time management skills Confidence engaging with customers face-to-face and building rapport Strong written communication skills with the ability to write clear and professional emails A commercially minded approach with a proven track record of driving sales Exceptional attention to detail A proactive, hands-on attitude and the ability to thrive in a busy environment Strong interpersonal skills and a collaborative approach to teamwork The ability to use initiative and anticipate business needs Good working knowledge of Microsoft Office, particularly Excel, PowerPoint, and Word Desirable: A background in interiors, design, or a creative industry High-end retail experience Full UK driving licence Benefits We

Offer:

A friendly and welcoming team environment Competitive salary package with uncapped bonus potential Comprehensive training and development opportunities Employee Assistance Programme Competitive holiday allowance with the option to buy additional annual leave Enhanced parental leave Company pension scheme Healthcare cash plan (Simply Health) Employee, friends, and family discount on Quorn Stone products Wellbeing initiatives, including Mental Health First Aiders Two paid volunteering days each year If you're passionate about interiors, enjoy creating exceptional customer experiences, and are looking to take the next step in your retail management career, we'd love to hear from you.

At Quorn Stone, we're committed to building an inclusive workplace where everyone feels valued, respected, and able to thrive. We welcome applications from people of all backgrounds, experiences, and perspectives. Even if you don't meet every requirement, we encourage you to apply if you feel you'd be a great fit for our team.