Resident Engagement Officer

Resident Engagement Officer

Location:

Warrington
Salary: £30,000 - £40,000 P.A (DOE)
Full Time, Permanent

Our client is a leading building contractor in the UK, delivering high-quality construction projects across residential, commercial, and mixed-use developments. They are known for their commitment to excellence, safety, and strong community engagement.

As a Resident Engagement Officer, you will be the main point of contact between residents, stakeholders, and the project team to support on-site activities. You will ensure residents are informed, concerns are addressed, and the project maintains positive community relations.

• Act as the primary contact for residents and local stakeholders throughout the project lifecycle
• Communicate project progress, schedules, and potential disruptions effectively
• Respond promptly and professionally to resident inquiries and complaints
• Coordinate and attend community meetings, briefings, and site visits as required
• Maintain accurate records of communications, issues, and actions taken
• Liaise closely with site management to resolve concerns and implement mitigation measures
• Provide input to project teams on community engagement strategies
• Monitor and report on resident satisfaction and community impact
• Ensure compliance with company policies, local regulations, and Health & Safety standards

• Previous experience in resident liaison, community engagement, or customer-facing roles (construction experience advantageous)
• Excellent communication, negotiation, and interpersonal skills
• Strong organisational skills and ability to manage multiple stakeholder relationships
• Proactive, solution-focused, and confident in handling challenging situations
• Knowledge of construction processes, Health & Safety, or planning regulations is a plus
• Ability to travel to sites in Manchester as required

• Monday - Friday, 8-4.30pm (Core hours)
• 22 days holiday plus bank holidays plus Christmas shut down
• Company pension
• Birthday off
• Continued career development

Applications from outside the UK will not be considered.