Level 2 Apprentice Customer Advisor Advanced

Are you ready to live your future? Do you want to be part of building a greener, healthier, and stronger North West? Come and join us! With a range of award-winning roles on offer,you'resure to find your perfect career here at United Utilities.

We'llprovide you with industry-leading skills and the experience you need to succeed in your chosen field.

United Utilities is responsible forwater and wastewater services in the North Westof England. From  we will undertake the largest investment in water and wastewater services in the North Westin 100 years - that's more than £13 billion worth of projects. Now, more than ever, we need inspiring future talent to help make the North Weststronger, greener, and healthier.

Whatever area of our business your interests lie in, ouraward winning apprenticeprogramme will give you first-class training and support, together with an in-depth understanding of your chosen business area - so that you can develop the skills you need to progress your career as you make a real contribution to the communities we serve.

Working in theNorth

Westmeansthere'sa lot of ground to cover. You could have the opportunity to work in the heart of the Lake District, or you could sample a taste of city life. As well as ourmain officein Warrington we also recruit for a varietyofroles based across the North West; we have 575 wastewater treatmentworksand 96 water treatment works in areas from Crewe in Cheshire to Carlisle in Cumbria.

Whichever schemeyou join,you'llbe at the heart of bringing innovation and positive change to the water industry.

Our apprentices are well looked after, with a generous salary, 26 days of leave (excluding bank holidays), a £500 contribution towards learning to drive, and many more benefits.

You'llhave a dedicated mentor and manager to support you every step of the way. All we ask is that you'rewilling to learn, work well as part of a team, and manage your time and workload effectively.

As aLevel 2

Apprentice Customer Advisor Advanced, you'lllearn how to:

• provide excellent customer service to our customers, including diagnosing and resolving customer issues to their total satisfaction
• deal with customer queries quickly and efficiently through to resolution
• escalate cases for support as required
• ensure systems notes and records are updated in line with regulatory requirements

Your apprenticeship will last 18 months, and successful apprentices will achieve aLevel 2

Customer Service Practitionerstandardendorsed by the Institute for Apprenticeships. Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individualmember at Professional level.

Your learning will be at your workplace with ad hoc day release for study.

The work you do is vital for our business. You'llbe dealing with customers queries quickly,efficiently and through to resolution ensuring that they are completely satisfied with how we have dealt with their query.

You'llalso be involved in:

• Speaking with and helping our customers with their queries or problems
• Accurately recording and processing a variety of customer enquires
• Diagnosing customer issues and investigating and interpreting data held on several different systems
• Managing customer expectations as well as setting and agreeing timescales for actions to be performed
• Promoting United Utilities products and services
• Gain and insight into various departments and teams within our customer service teams.

We're looking for someone keen to gain hands‑on experience, develop practical skills, and achieve the standards needed to succeed in this role.

You'llneed to have:

• 2 GCSEs or equivalent, grades A-C or grades 9-4 in Mathsand English

• Secure your future
  - Every apprentice is guaranteed a permanent position at the end of their scheme*
• A springboard to your career-You'llreceive structured training, a dedicated mentor, and high-quality learning to help shape your career
• Inspire the next generation-You'llhave the…