Recovery Officer

Contract Type:

Temporary

Hours:

Full time

Disability Confident:

No

Closing Date:

20/03/2026

We're excited to support our well-established social housing client to recruit experienced Income Recovery Officers to join their team on a minimum 6-month contract, with the potential to extend.

This is a hybrid role, working 2 days from the office.

If you've worked in Income Recovery/Maximisation and have a strong understanding of rent recovery processes, housing legislation and best practice, this could be a great opportunity.

Experience using QL is advantageous.

• Manage your own caseload of customer accounts to maximise income and minimise arrears
• Liaise with customers via telephone, email or face to face to discuss support and bring accounts back up to date
• Implement early interventions and complete affordability & expenditure assessments to agree affordable repayment plans
• Prepare pre-court documentation and initiate legal proceedings where enforcement is warranted
• Liaise with internal teams and external partners to ensure a joined‑up approach to income recovery and tenancy sustainment
• Ensure accurate and up-to-date customer case notes on the housing management system

• Experience in an income recovery/maximisation role within social housing, and a good understanding of relevant legislation and best practice
• Experience of completing income & expenditure forms and the ability to offer basic welfare and housing benefit advice
• Good IT skills, ideally having used the QL housing management system
• Confident lone worker who can work to own initiative but communicate effectively with a wider team

• Weekly pay
• Competitive hourly rates
• Option to be paid PAYE or Umbrella
• Hybrid working
• Min 6 month contract

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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