Crisis Payment Officer

At Warrington Borough Council, we are committed to delivering high-quality, person-centred services that support our residents to live independent and fulfilling lives. We work collaboratively with partners across the borough to provide timely and effective support to those most in need.

The Crisis and Resilience Fund plays a vital role in supporting vulnerable residents during times of crisis, helping to prevent escalation and promoting stability and wellbeing.

We are looking for a motivated and compassionate individual to join our CRF team. In this role, you will work directly with residents experiencing financial hardship or crisis, assessing need and coordinating appropriate support.

You will:

• Assess applications and referrals in line with CRF criteria and council policies
• Provide advice, guidance and support to residents in a sensitive and professional manner
• Liaise with internal teams and external partners to ensure a joined-up approach
• Maintain accurate records and ensure compliance with data protection requirements
• Contribute to service improvements and support the delivery of key objectives

This is an excellent opportunity for someone who is passionate about making a real difference within the community.

We are looking for someone who:

• Has experience of working in a customer-focused or support-based role (e.g. benefits, welfare, housing, or similar)
• Has strong communication skills and can engage effectively with a wide range of people
• Is able to assess complex situations and make sound decisions
• Works well independently and as part of a team
• Has good organisational skills and attention to detail
• Is confident using IT systems and maintaining accurate records

Knowledge of welfare benefits, financial support schemes, or crisis intervention work would be advantageous, but not essential.

As well as a competitive salary, working for us means you get:

• 26 days annual holiday - raising to 31 after 5 years of service (pro-rata)
• Access to our attractive and competitive benefits package
• Access to our Health & Wellbeing Programme

The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.

DBS clearance is required.

In accordance with

Home Office guidance, successful candidates mustevidencetheir right to work in the UK before commencement of employment. Sponsorship is not available for this role; therefore, you must have the right to work in the UK to be eligible for appointment.

Warrington Borough Council is a Disability Confident employer