Senior Crisis Recovery Worker Halton

SENIOR CRISIS RECOVERY WORKER - WARRINGTON Hours of work:30 hours per week Salary:£24,960 per annum (£31,200 FTE)

Location:

Warrington & Halton Could you lead the way in supporting people through a mental health crisis? Are you an experienced mental health professional ready to take the next step in your career? Join us and help make a difference when people need us most! About the role We have an exciting new opportunity for an experienced and motivated Senior Crisis Recovery Worker to join our Community Matters team in Warrington.

Working within our Warrington and Halton Support Hub, you will play an important role in supporting the day-to-day delivery of our crisis services, helping to ensure that people accessing support receive a safe, responsive and high-quality service. The Support Hub provides a welcoming, safe and non-judgemental environment for adults experiencing mental health difficulties or who feel they may be approaching a crisis.

Our aim is to provide emotional support, help people explore their needs and empower them to take positive steps towards recovery. As a Senior Crisis Recovery Worker, you will combine frontline support with shift leadership responsibilities. You will provide emotional support, advice and guidance to people accessing the service through face-to-face conversations, telephone and video contact, while also supporting and guiding colleagues to ensure the smooth running of each shift.

You will take an active role in managing shift activity, allocating work and resources in response to demand, monitoring workloads and ensuring colleagues have the support and information they need. You will also provide guidance and debriefs to colleagues, support the management and escalation of incidents and safeguarding concerns, and ensure that service procedures and reporting requirements are followed. Alongside your senior responsibilities, you will undertake risk assessments, support the development of safety plans and work collaboratively with individuals and external agencies to identify appropriate support.

You will also contribute to quality audits, handovers, staff training and the ongoing development of the service, helping to maintain high standards and a positive, supportive team environment. This is an excellent opportunity for someone with experience in mental health support who is ready to take on greater responsibility, develop their leadership skills and make a positive contribution to both the people we support and the colleagues they work alongside.

About you To be successful in this role, you will be an experienced, confident and compassionate individual with a strong understanding of mental health and the ability to support others in a busy crisis service. You will need: A Level 2 qualification in Health and Social Care, or an equivalent subject, or equivalent relevant work experience, and a willingness to complete an appropriate Level 3 qualification within 12 months of employment.

Experience of working with people who have experienced mental health difficulties, ideally within a mental health care setting. Experience of shift leadership, including allocating work, managing competing priorities and supporting colleagues throughout a shift. Strong communication and interpersonal skills, with the ability to build positive working relationships and respond sensitively to complex situations. The ability to remain calm and make sound decisions under pressure, including when supporting individuals experiencing significant distress or crisis.

An understanding of risk assessment, safeguarding, incident management and the importance of following organisational policies and procedures. The ability to support and motivate colleagues, provide guidance and debriefs, and contribute to the training and development of new staff. Good organisational skills, with the ability to manage and prioritise workloads, monitor service activity and respond flexibly to changing demands. Good IT skills, including experience of electronic record keeping and data management systems.

The ability to work effectively both independently and as part of a team, using initiative and demonstrating a proactive approach. A flexible and resilient approach, with a willingness to work on a rota to meet the needs of the service. You will also have good knowledge of local statutory and non-statutory services and the ability to build effective relationships with external…