Team Leader, Management

Overview

Join to apply for the Team Leader role at H&R Block
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Our Company:
At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next, focusing on innovation, client experience, and sustainable growth.

If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

As you inspire people to make confident, informed decisions about their lives, careers, and money, you’ll build client relationships that will grow stronger every year. Joining us as a Team Leader, you’ll provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office. You’ll serve as the front-line manager to provide leadership and development of tax office associates, delivering an outstanding client experience, and achieving all office related growth objectives.

We’ll help you advance your knowledge and skills you’ll need to excel with us as you serve as a knowledgeable resource on tax topics and products for associates.

• Provide leadership to a customer-centric team of tax office associates and drive office growth objectives.
• Lead daily activities to ensure all tax office associates complete work on time with quality standards and priorities.
• Train and coach associates to execute on Service Standards and recognize outstanding contributions.
• Lead daily team meetings, communicate essential information, and create associate work schedules with accurate timekeeping and overtime management.
• Prepare tax returns as required and serve as a knowledgeable resource on tax topics and products for associates.
• Partner with the District General Manager to create and implement office-level growth plans, including developing local partnerships and managing office community involvement.
• Assist the District General Manager in recruiting and interviewing candidates for tax office positions.
• Serve as the point of contact for onsite escalated client service concerns and ensure clients are scheduled properly and conflicts are resolved.
• Conduct timely performance reviews and address performance concerns in collaboration with appropriate channels.

• Prior experience in a customer service, shift leadership, or similar role; experience supervising or managing people.
• 2+ years as a Tax Professional (if preparing tax returns) and successful completion of related tax knowledge assessments if applicable.
• Annual continuing education to meet IRS and state requirements; computer proficiency with MS Office; ability to work independently with minimal supervision.
• High school diploma or equivalent or higher; flexible work schedule based on business needs.

• Employee Assistance Program with Health Advocate and wellbeing initiatives (Better You).
• Neurodiversity and caregiver support; various discounts on everyday items and services.
• Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan (eligibility applies).
• More benefits information at

H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

If you’re looking to make an impact, H&R Block is the place for you.