CIS Support Specialist

Full Time Hourly Admin Support Corporate & Institutional Serv, Warsaw, IN, US

2 days ago Requisition

Starting Pay: $19.00+ (pay is reviewed after 90 days)

Are you a detail-oriented individual interested in working behind the scenes for a company that cares about your future? Do you enjoy analyzing data and using problem solving skills? As a CIS Support Specialist in Warsaw, you will:

• Monitor the CIS phone queue, email, and web chat services to deliver exceptional client service by assisting with inquiries related to all CIS products and services, including Lake City Bank Digital, Positive Pay, ACH Positive Pay, Remote Deposit, Credit Cards, and Merchant Services.
• Educate internal employees about CIS products and services and how they relate to customers.
• Report identified fraud attempts to the appropriate internal departments and advise customers according to bank resolution procedures.

Basic Qualifications Include:

• High school diploma or equivalent required.
• Warm, friendly and professional telephone etiquette.
• One+ year of sales, call center, or customer service required. Banking experience preferred.
• Understanding of bank operations and bank policies and procedures.
• General office skills including proficiency in Word, Excel and Outlook.

Hours:

• Monday-Friday: 8:00-5:00

Lake City Bank is proud to be an equal opportunity employer committed to a diverse, inclusive workplace. Employment at Lake City Bank is based solely on business needs, a person’s merit, and qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, age, protected veteran status, or any other characteristic protected by law. Lake City Bank will not tolerate discrimination or harassment based on any of these characteristics.