Registration and Scheduling Specialist

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The Registration & Scheduling Specialist is responsible for answering incoming telephone calls for patients needing to schedule or register for appointments with Bowen Health. This includes gathering necessary demographic and pay-source information, completing an admission screening that includes risk assessment, and scheduling appointments with clinicians based on pay sources and credentials.

• Provide a positive experience for the first contact between Bowen Health and the patient calling for an appointment.
• Answer phone calls within three (3) minutes so the call is not transferred to voicemail.
• Return voicemails within twenty-four (24) hours, except on weekends.
• Enter referrals and call within twenty-four (24) hours to schedule an appointment.
• Call online registrations within twenty-four (24) hours to schedule an appointment.
• Collect patient pay source information and call to gather benefits before appointment date.
• Document all necessary information accurately in the computer system.
• Verify all pay source for prospective patients and place information in the required area of intake, documenting all information from third-party payers.
• Conduct admission screenings, including risk assessments, for incoming prospective patients.
• Refer prospective patients to appropriate service providers, including sending them to the Psychiatric Hospital for evaluation when necessary.
• Enter doctor referrals and online registrations within twenty-four (24) hours; make the first call to schedule intake appointments.
• Perform other duties as assigned.

• Commitment to Bowen Health’s core values of respect, integrity, mission, and stewardship.
• Exceptional customer service skills.
• Excellent computer skills, including Word and Excel in a Microsoft Windows environment.
• Excellent organizational skills.
• Ability to maintain a high level of confidentiality.
• Ability to thrive in a fast-paced, deadline-driven environment.
• Ability to work with diverse populations in a healthcare or customer service setting.
• Comfort with navigating electronic health records (EHR) and scheduling systems while communicating with patients in real time.
• Typing speed of at least 35 WPM.

• Bilingual proficiency in English and Spanish is strongly preferred.
• Ability to conduct patient registration and appointment scheduling over the phone in both languages.
• Experience working with diverse populations in a healthcare or customer service setting.
• Comfort with navigating electronic health records (EHR) and scheduling systems while communicating with patients in real time.

• Education:
  
  High School Diploma or GED required.
• No certificate or professional license required.
• Previous customer service experience preferred.
• Valid driver’s license and active liability insurance.

Bowen Health is an equal opportunity employer committed to fostering an inclusive, diverse, and respectful workplace. We comply with all applicable laws, including the ADA and OSHA regulations, and provide reasonable accommodation for qualified individuals with disabilities.