IT Shopfloor​/Field Support Engineer; Pharma GxP

We are looking for a self-motivated IT Shopfloor / Field Support Engineer to provide onsite IT support at a pharmaceutical manufacturing facility in Warsaw, Indiana. The ideal candidate will have strong hands‑on shopfloor support experience , be well‑versed in ITIL processes , and capable of owning incident resolution end‑to‑end in a regulated GxP environment
.

• Act as the primary IT Point of Contact (POC) for onsite manufacturing support

• Participate in Rapid Response Team triage and attend Daily Performance Meetings

• Handle P1/P2 incidents
  , reliability calls, and escalations through resolution

• Provide shopfloor field support for printers, scanners, weighing scales, and peripherals

• Troubleshoot and resolve network connectivity issues
  , including wireless and patching

• Replace and troubleshoot MOXA devices and related network components

• Assist infrastructure teams (Network, EUC, Hardware) with daily troubleshooting and projects

• Coordinate with application owners to install and validate client applications

• Support OS builds, workstation imaging
  , and antivirus setup issues

• Coordinate with equipment vendors for repair and maintenance

• Perform initial application troubleshooting and manage escalation until closure

• Support IQ/OQ testing
  , technical change control, and base business activities

• Serve as SPOC for BU IT local support and external vendors

• 6 years of experience in Site IT / Field Support / Shopfloor IT

• Strong experience in pharma or regulated manufacturing environments (GxP)

• Hands‑on experience with shopfloor peripherals and manufacturing hardware

• Strong knowledge of ITIL processes (Incident, Change, Asset Management)

• Good understanding of network infrastructure (LAN/WAN, wireless)

• Experience supporting Windows OS
  , workstations, and multiple operating systems

• Ability to work independently and provide after‑hours support when required

• Excellent coordination, communication, and multitasking skills

• Experience with
  MES (Manufacturing Execution Systems)

• Prior experience supporting pharmaceutical manufacturing plants

• Familiarity with validation documentation and compliance processes

• Work onsite with Johnson & Johnson
  , a global leader in healthcare

• Long‑term engagement in a stable, regulated environment

• Opportunity to own and lead critical manufacturing IT support operations