Head of Account Management Eastern Europe; CEE

Head of Account Management Central Eastern Europe (CEE)

Warsaw

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Head of Account Management for our CEE Markets

We’re looking for an experienced and motivated leader to join our Account Management team in Warsaw to lead our Central Eastern Europe (CEE) Account Management team. Together with our amazing Account Management team, you will help grow and deepen relationships with some of the region’s strongest merchants, including Alza, Notino, and LOT, while supporting the next phase of their growth with Adyen.

You will be responsible for building, mentoring, and coaching a team that includes one team lead and 6+ account managers across our offices in Warsaw and Prague. You will be a key member of the CEE Leadership team, working closely with the Managing Director of the region.

CEE is a key growth region for Adyen, and the Account Management team plays a crucial role in the strategic growth of our key merchant relationships and payment revenue in the region. Helping our customers in Poland, the Czech Republic, Romania, and across CEE (including Hungary, Bulgaria, Croatia, and Slovenia) grow with Adyen is mission-critical to this role.

You thrive on setting a clear strategic direction, driving operational excellence, and fostering a high-performance culture. As a critical leader for our CEE operations, you will be a key contributor to the long-term success of Adyen in this market.

• Provide strategic direction: Define and execute a clear, ambitious strategy for the CEE Account Management team. Empower managers to lead their teams toward ambitious commercial goals and operational excellence.
• Mentor and develop managers: Serve as a coach and mentor for your direct reports, providing clear expectations and actionable feedback to foster their growth as leaders. Instill a culture of continuous learning and strategic thinking.
• Drive commercial growth: Partner with key merchants at the C-level to provide strategic and consultative advice that influences their global payments strategy and expands their business with Adyen. You’ll be comfortable with nuanced payment discussions, quantitative analysis, and high-level technical conversations.
• Embody Adyen’s leadership principles: Actively listen to and build trust with your team and key merchant contacts at all levels of seniority. Be a hands-on leader who engages and inspires others, leading by example with positivity and a can-do spirit, while demonstrating strong emotional intelligence and judgment.
• Maintain operational excellence: Ensure consistent and effective management practices across the team. Streamline operations and hold the team accountable for clear, consistent follow-ups and planning.
• Recruit and develop talent: Attract and onboard new team members who embody Adyen’s culture and possess the commercial acumen and strategic mindset needed for success.

Who You Are

• A seasoned leader: You have proven experience managing managers and developing multi-level teams. You’re passionate about coaching and mentoring others to help them reach their full potential.
• A strategic and commercial expert: You have a strong commercial sense and the ability to identify merchant needs and create solutions that benefit all parties. You’re a confident, external-facing leader who can negotiate effectively and is skilled in managing high-stakes discussions.
• An exceptional communicator: You communicate with clarity and efficiency, both in writing and verbally. You possess strong relationship-building skills and a high degree of empathy and emotional…