Accounts Receivable Payment Specialist

The Accounts Receivable Payment Specialist plays a vital role in ensuring accurate and efficient payment processing. This position involves obtaining, preparing, posting, reconciling, and adjusting accounts while maintaining detailed documentation. Success in this role requires strong problem-solving skills and close collaboration with Care New England sites and practices—from registration to accounting—to guarantee precise payment postings. Attention to reconciliation practices, clear communication, and meticulous documentation are essential for excellence in this position

• Post insurance and patient payments into all Accounts Receivable (AR) systems, including insurance denials.
• Process insurance and patient refunds promptly.
• Balance daily payments entered into AR systems.
• Utilize balancing procedures to maintain monthly reports for Finance.
• Adhere to CNE guidelines for contractual adjustments and charge write-offs.
• Verify deposit accuracy from other departments and take corrective action if needed.
• Use system tools to audit patient accounts, update insurance demographics, and link charges appropriately.
• Collaborate with Accounting to ensure G/L account accuracy and assist with month-end reconciliations.
• Manage account credits and document patient accounts with supporting records.
• Review over payments and process interfacility transfers as needed.
• Coordinate with collectors to correct mis posted payments, co-pays, or deductibles.
• Handle NSF checks, update patient accounts, and notify patients as required.
• Review outstanding refund checks and work with Accounting to issue stop payments when necessary.
• Retrieve, edit, verify, and reconcile third-party payments, ensuring accurate posting of co-pays and deductibles.
• Reconcile lockbox settlements and research discrepancies.
• Resolve lockbox issues in coordination with facility payment specialists.
• Compile information for the Revenue Cycle team as needed.
• Perform other related duties as assigned.

• High school diploma required; minimum of six months job related experience or equivalent is required.
• Must have excellent communication and organizational skills.
• Possesses specialized level of knowledge and thorough understanding of the practices/procedures related to:
  • use of Microsoft Word and Excel.
  • cash balancing and reconciliation.
  • HIPAA and Meaningful Use regulations.
  • inventory management/control, and records management.
• Possesses strong planning and decision-making skills to effectively prioritize their work and adjust priorities based upon competing demands.
• Possesses strong listening, communication (written and verbal) and interpersonal skills to positively interact with patients, and staff at all levels of the organization.
• Effectively prioritizes own work to complete job responsibilities. Displays ability to adjust priorities based upon understanding of policies and procedures.
• Completes job responsibilities within required timeframe, according to established schedules or workflow requirements.
• Displays an ability to evaluate areas in need of improvement and provides input to improve current methods, services, programs, or technology.

Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, is a trusted, integrated health care organization that fuels the latest advances in medical research, attracts the nation’s top specialty-trained doctors, hones renowned services and innovative programs, and engages in the important discussions people need to have about their health and end‑of‑life wishes.

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