Warranty Clerk - NSW

Daikin has a solid history and reputation in holding its number 1 position in the global market for air conditioning. The foundation of its success and continued growth is truly in our people, who strive and are encouraged to do remarkable things, including thinking differently and being open to new possibilities.

At Daikin Australia, we live and breathe our core values of Absolute Credibility, Enterprise Management and Building Harmonious Personal Relationships. We prioritise fostering positive relationships with clients, colleagues and stakeholders to create a collaborative and supportive work environment for all.

Looking ahead, we anticipate the global demand for air conditioning will grow exponentially. Our vision at Daikin after reaching our 100th anniversary globally, is to continue our commitment to environmental awareness and commit to advancing technology to promote sustainable practices.

Are you a highly organized and detail-oriented professional with a knack for excellent customer service? We're looking for a Warranty Clerk to join our Service Warranty team. In this role, you will be crucial in ensuring that all warranty claims are processed accurately and efficiently.

As a Warranty Clerk, you will be at the heart of our service operations, handling warranty claims from our valued Dealers, Service Agents, and Contractors. Reporting to the Warranty Supervisor and National Warranty Manager, you will be responsible for a wide range of administrative and customer service tasks that keep our business running smoothly.

• Process Claims:
  Receive, process, and accurately enter warranty claims into our Service Max system.
• Customer Communication:
  Answer phone calls and respond to queries from Dealers and Agents regarding claims and payments.
• Follow-Up & Resolution:
  Proactively follow up on outstanding claims and liaise with external contacts to gather any missing information.
• General Administration:
  Perform data entry, file completed claims, and assist the Warranty Manager with any pricing discrepancies or other assigned duties.

• 2-3 years of administration experience, preferably in a service, manufacturing, or sales environment.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and a basic understanding of accounting principles.
• Strong verbal and written communication skills are essential for dealing with internal and external stakeholders.
• The ability to provide exceptional customer service, even in challenging situations, and a proactive approach to problem-solving.
• A collaborative mindset and a proven ability to work effectively as part of a team.
• Collaborative work environment fostering a positive team culture.

• Competitive Salary + Superannuation + Performance bonus.
• Provided with on-the-job training for continuous career growth opportunities.
• Discounted Bupa Health Fund.
• Flare Benefit – Discounted gift card, novated lease, discounted health/car/home loan.
• Be part of a global number 1 company in HVAC.
• Be part of a dynamic team that values innovation, collaboration and personal growth.
• Free parking on site.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Daikin Australia is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you're a self-motivated individual who can manage your own workload, elevate issues when needed, and contribute to a productive team environment, we want to hear from you. This is an excellent opportunity to gain valuable experience and become a vital part of our team.

Apply today to join a company that values its employees and offers a great work environment!