Bilingual Operations Coordinator

Bilingual Operations Coordinator

Spanish / English
• Merry Maids of Warwick, RI
• Full-Time

Schedule:

Monday–Friday, 8:00 AM – 4:00 PM

Work side-by-side with our Director as their trusted right hand — bringing the office experience, bilingual skills, and sound judgment it takes to keep a fast-paced, people‑first business running smoothly. We're a close‑knit, bilingual team looking for a full‑time associate with solid office and administrative experience to manage customer accounts, support our employees, and help our Director with day‑to‑day operations — including hiring and onboarding of new staff.

You'll need to read, write, and speak fluently in both English and Spanish, and translate confidently between the two.

This is a hands‑on, detail‑driven role in a fast‑paced, culturally diverse office. If you have a background in office administration, coordination, or account/customer management — and you're looking for a role where you'll be trusted with real responsibility — we'd like to meet you.

• Are self‑motivated and thrive in a fast‑paced, changing environment
• Feel energized being a key, trusted contributor to a team’s success
• Bring solid judgment and can be relied on to represent the Director well

• Maintain detailed records of customer interactions, transactions, and comments
• Manage customer accounts and follow up to ensure satisfaction
• Promptly handle and resolve customer issues
• Answer a high volume of calls professionally and efficiently
• Complete daily close‑outs of customer production reports

• Serve as a right‑hand resource to the Director, supporting day‑to‑day office and operational needs
• Assist the Director with interviewing, hiring, and orientation of new staff
• Assist with and participate in the daily Employee Morning Routine and monthly staff meetings

• Use office software, databases, and tools accurately and efficiently

• Provide general administrative and data‑entry support across the office

• 2–4 years of general business or office experience
• Fluency in reading, writing, and speaking English and Spanish, with the ability to translate both verbally and in writing
• Strong organizational skills and the ability to multitask in a busy environment
• Solid computer and data‑entry skills, helpful to know Microsoft Office (Word, Excel, Outlook)
• Ability to read and interpret general business procedures
• Comfortable performing basic math (addition, division, multiplication)
• Strong interpersonal skills, sound judgment, and good decision‑making
• Ability to listen effectively and communicate clearly with customers and employees by phone
• A positive, motivating presence that contributes to a strong team culture

• Assistant to an owner, director, or senior leader
• Office manager or operations coordinator at a small or mid‑size business
• Customer service, account management, or client services experience
• Any bilingual (Spanish/English) office role requiring translation

• Ability to pass a criminal background check and drug screening
• Ability to pass a motor vehicle records check

• 401(k) / Pension retirement plan
• Vacation and flexible time‑off policy
• Health plan reimbursement
• Team bonuses and incentives
• Paid sick time