AgTech Customer Success Specialist

Why Join Us

At eShepherd, we’re transforming livestock management with smart virtual fencing technology that gives farmers more freedom, flexibility, and insight. Our mission is simple: make farming easier, more sustainable, and more productive
-without compromise.

We’re in a high-growth phase, offering big opportunities, rapid decision-making, and the chance to shape a business scaling globally. You’ll join a team building new products, entering new markets, and solving real-world challenges for farmers every day.

What sets us apart? We blend startup energy with the backing of Gallagher – a global leader trusted for nearly 85 years in over 100 countries. You get the excitement of building something new, with the confidence of proven reliability and resources.

Our purpose is clear:
Protect what matters most. It’s not just about technology – it’s about trust, care, and impact. Supporting livestock operations and helping farmers thrive shapes how we innovate and how we look after our people and their families.

Watch:
Introducing eShepherd™ Virtual Fencing – You Tube

As part of Gallagher, we carry forward a legacy of reliability and respect for farming communities, while operating with startup energy – agile, ambitious, and always learning.

You’ll love it here if you:

• Choose progress over perfection – you’re comfortable shipping work that moves us forward, even if it’s not flawless.
• See change as fuel – you embrace ambiguity and adapt quickly because innovation happens in motion.
• Get energized by growth – you want to help build something that’s scaling globally and shaping the future of farming.
• Stay curious and practical – you respect farming communities and want solutions that work in the real world.
• Think big, act fast – you balance strategic thinking with hands‑on execution and aren’t afraid to roll up your sleeves.
• Collaborate to solve problems – you value teamwork and keep a solutions‑first mindset.

• Onboard and train new customers across the UK, ensuring a smooth start with eShepherd™
• Provide ongoing support and guidance to optimise virtual fencing systems
• Build trusted relationships and act as a strategic advisor to livestock producers
• Manage a portfolio of accounts with a focus on retention, renewals, and upselling
• Collaborate with cross‑functional teams to deliver customer insights and drive product improvements
• Occasionally travel to farms and events across the UK to support customers in person

• Fluency in English; additional European languages (e.g. Welsh, Polish, Romanian) are a plus
• Strong organisational skills and ability to manage multiple customer relationships
• Background in agriculture, business, or technology (degree preferred)
• Experience in customer success, account management, or sales – ideally in AgTech or a startup environment
• Proactive mindset and genuine desire to help farmers succeed
• Valid UK driver’s licence and willingness to travel occasionally

• Competitive salary and performance‑based incentives.
• The excitement of a high‑growth startup, but with Gallagher stability.
• Career growth opportunities as we scale globally.
• Tools and tech that make your job easier – what you need to succeed.
• Supportive team culture – we value collaboration and practical problem‑solving.
• Employee Assistance Program and wellbeing initiatives.

Don’t quite tick all the boxes? We know that great talent comes in many forms. If you’re excited about this role and believe you can make an impact – even if your experience doesn’t tick every box – we’d love to hear from you. Your unique perspective could be exactly what we need!

Love what we’re building but this role isn’t quite your match? Join our talent pool! We’re scaling fast and new opportunities are always emerging – your skills could be exactly what we need next!