Business Development Manager Aftersales

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** About the Role
** We are looking for a strategic and commercially focused individual to lead the development and implementation of new product and service offerings across the UK & Ireland. This role is pivotal in creating additional value from existing services and routes to market, working closely with our commercial divisions and marketing teams.
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* Key Responsibilities:

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* ** Revenue Growth:
** Collaborate with UK Service departmental leads to maximize revenue from our Earned Income agreement with D&G, ensuring full compliance with KPIs and robust governance through regular contract reviews.
* ** Strategic Development:
** Drive initiatives to unlock an identified £2m revenue opportunity from beyond-repair installations and develop the Irish aftersales proposition to support the business goal of £30m by 2030.
* ** Business Expansion:
** Support the Service Team in delivering growth plans and new business opportunities, aligning marketing strategies with our commercial objectives.
* ** Customer

Experience:

** Work closely with the Commercial Director to define and implement strategies that enhance customer experience and strengthen our competitive advantage.
* ** Innovation:
** Identify new technologies and services that create long-term value and reinforce Baxi UK’s position as a market leader.
* ** Contract Management:
** Take ownership of all subcontractor arrangements for commercial and residential services, including setting budgets and managing Works agreements.
** Accountable For
*** Setting and delivering service revenue, sales, and profitability targets by account on a monthly, quarterly, and annual basis.
* Monitoring and reviewing P&L and marketing investments monthly to ensure delivery of business KPIs.
* Developing tactical and strategic plans for customer acquisition and retention to drive growth across all accounts.
* Leading contractual negotiations and establishing joint business plans with third-party suppliers (e.g., Domestic & General, Home Serve, British Gas, Scottish & Southern).
* Collaborating with marketing to create strong consumer acquisition strategies.
* Launching new residential and commercial propositions for products such as connected boilers, updated SAP ratings, ASHP, and larger-output residential boilers.
* Building strong relationships within your account base and identifying future growth opportunities for new services.
* Identifying and developing new customer relationships while reducing reliance on Domestic & General.
* Negotiating and managing expectations of internal teams and external customers.
* Analysing, interpreting, and sharing data monthly with management and the wider business to align plans and move toward a total solutions approach.
* Conducting commercial reviews of new BCS initiatives (e.g., call center commissioning structure, Baxi Own Contracts, Drinking Water Plans).
* Working with the UK Service Director and team to review warranty T&Cs and non-product faults on an ongoing basis.
* Implementing annual Joint Business Plans (JBP) aligned with customer objectives, reviewing performance monthly, and taking corrective actions where needed.
* Collaborating across service functions in a matrix organization to share best practices and continuously improve service packages and propositions.
* Understanding and delivering new home service propositions, including chargeable services and products.
* Identifying training and upskilling opportunities within the sales force on service propositions and their importance to the overall value proposition.
* Working closely with marketing and internal sales teams to drive retention and acquisition of consumers onto service plans.

Education and Experience :
* Extensive experience within a technical and service commercial environment, educated to HND/degree level.
* Proven track record of delivering service revenue across multiple channels and multiple market segments
* Experience of senior level negotiation and dealing with conflict
* Ability to use mathematical concepts, to create solutions for presentation and implementation to a non-technical audience
* Highly numerate, ability to turn data into information and action
* Ability to understand and interpret the market, products and services
* Excellent presentation and interpersonal skills.
* Excellent all-round communicator, possessing strong electronic, written and oral communication abilities, with ability to communicate at all levels
* Experience of dealing directly with 3rd party manufacturers and suppliers
* Worked across multiple market segments and applications in the construction industry
* Strong technical understanding and ability to communicate this across key external and internal stakeholders

Desirable:
* Experience with in highly technical B2B manufacturing environment
* Best in class commercial skills, with the…