Workforce Scheduler - Analytics & Forecasting
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Business
Business Analyst, Data Analyst, Business Administration
Job Description & How to Apply Below
PPL Electric Utilities, headquartered in its service area, is seeking a Workforce Management Analyst to support service levels across customer service channels. You will develop schedules, monitor attendance, forecast call volumes, and maintain real-time staffing to ensure optimal coverage.
The role emphasizes data analysis, dashboards, KPI tracking (Average Speed of Answer, Abandon Rate, First Call Resolution, CSAT), and collaboration with team leads to drive continuous improvement and policy
Step into the Real-Time Workforce Scheduler
- Analytics & Forecasting role at PPL Corporation in RI, United States and grow with us.
Join PPL Corporation and contribute to our ongoing work.
Take a moment to read everything above and see whether this role is right for you.
This posting is for the Real-Time Workforce Scheduler
- Analytics & Forecasting role at PPL Corporation, based in RI, United States.
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