Call center representative

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.

Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.

Start/End Dates: 10/12/2015 - 4/11/2016

Work Location:
West Warwick RI-MLSTD-USA-00759

Position:
Administrative/Clerical - Call Center Rep

Job Description:

The department hours are 8am – 11pm, so shifts would be 8 hours anywhere between those hours.

Training will be between 8am – 5pm – this will consist of 5 weeks of classroom training, with 2 weeks of on-phone nesting with job coaches after that.

This position will be in Metlfe Long-Term Care and Voluntary Benefits Position will handle inbound calls regarding claims and billing for a variety of insurance products.

Provide service and information to customers regarding Met Life products, including explaining policy features and benefits, providing policy-specific information, requests regarding claims and processing transactions. This position may also support campaigns to increase revenue, generate sales and conserve existing assets.

Responsibilities include:

Provide service to customers who possess a policy through Met Life by responding to requests via telephone regarding insurance and other financial service products and benefit plans;
Research and respond to requests and discuss options regarding various aspects of the policy; for example, status of claims, policy provisions, values, basic procedures, etc.;
Process transactions and fund transfers and refer requests for other policy modifications to appropriate areas for processing;
Efficiently access multiple electronic systems and LAN/PC to provide complete response;
Work at all times to enhance and strengthen the relationship between the customer and Met Life;
Support special campaigns as needed, or if solicited by the customer;
Workers are expected to perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and Quality Service Skills. Skills required include:
Demonstrated ability to learn quickly and willingness to obtain functional knowledge and understanding of company products as well as administrative, claims, underwriting and marketing organizations;
Excellent oral & written communication skills;
Superior telephone etiquette;
Excellent listening skills and ability to articulate ideas;
Ability to understand and respond clearly to customers in a dynamic, fast-paced environment while promoting a quality image of Met Life;
Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers;
Strong organizational skills;
Strong ability to multi-task;
Demonstrated ability to manage stress;
Basic computer skills;
Ability to “think out of the box” to generate innovative process improvements;
Strong solid math and analytical skills;
Ability to work various shifts within hours of operation. Flexibility is a must, as your shift can/will change to meet business needs and additional hours may be expected if a business need requires it. Previous Call Center experience preferred

Release Comments:
The department hours are 8am – 11pm, so shifts would be 8 hours anywhere between those hours.

Training will be between 8am – 5pm – this will consist of 5 weeks of classroom training, with 2 weeks of on-phone nesting with job coaches after that.

This position will be in Metlfe Long-Term Care and Voluntary Benefits Position will handle inbound calls regarding claims and billing for a variety of insurance products.