Bilingual Customer Service Representative

Join Penske Automotive Group's Customer Care Team as a Spanish-speaking bilingual Customer Service Representative and become the first point of contact for our service guests. You'll use both English and Spanish to help customers, support some of the most respected automotive brands in the industry, and build skills that can open doors to future opportunities.

We're committed to investing in our people. Many of our leaders began in customer-facing roles and advanced through dedication, performance, and development opportunities. At Penske Automotive Group, you're not just answering calls. You're helping customers, supporting some of the most respected automotive brands in the industry, and building skills that can open doors to future opportunities.

In addition to the $21 per hour, you'll have the opportunity to earn monthly performance bonuses:

• Up to $275/month Productivity Bonus

• Up to $750/month for Shown Appointments

• Up to $200/month Quality & Call Performance Bonus

That's up to an additional $1,225 per month in bonus opportunities on top of your regular pay.

• Medical, Dental & Vision Insurance

• 401(k) with Company Match

• Paid Time Off & Holidays

• Answer inbound customer calls

• Schedule service appointments for dealership service departments in English and Spanish

• Assist customers with questions and service-related needs

• Accurately document customer interactions

• Provide outstanding customer service in English and Spanish in a fast-paced environment

• Navigate multiple systems while maintaining attention to detail

• Deliver an exceptional experience to every guest, every time

• Fluent in both English and Spanish, with strong spoken and written communication skills

• Strong customer service mindset

• Ability to multitask and work efficiently in a fast-paced environment

• Comfortable navigating multiple computer systems

• Detail-oriented, dependable, and team-focused

• Call center or customer service experience is a plus, but not required

• Bilingual English/Spanish proficiency is required

High School Diploma or GED

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.

The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.

Req Number: 38278

Position Code: 712801

Type:
Full-time

Dealership:
Penske Automotive Operations

Location Address: 1515 Bald Hill Road