Patient Access Associate

Job Summary

Responsible for obtaining Personal Health Information (PHI) for all Kent patients in a timely, professional and caring manner. This information, entered into the Hospital’s Information and Clinical Systems, includes demographic and financial information that will be used by all departments within the hospital. Assists in maintaining financial integrity of the hospital through the verification of patient insurance information through online communication with payers, appropriate collection of co-payments at time of registration and manages the daily operations relative to patient bed assignments.

• Obtain and enter PHI for all patients at Kent Hospital.
• Verify patient insurance information and conduct online communication with payers.
• Collect co-payments at time of registration.
• Manage daily operations related to patient bed assignments.

• A High School Diploma and a minimum of two years job‑related experience or equivalent.
• Certificate of Medical Terminology preferred.
• Strong oral communication skills and exceptional patient relation & customer service skills.
• Minimum typing speed of 40 wpm and working knowledge of personal computers with ability to use multiple applications.
• Experience in a medical office or customer service preferred.

Care New England Health System (CNE) and its member institutions-Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center-are trusted organizations fueling the latest advances in medical research, attracting the nation’s top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health.
Americans with Disability Act Statement:
External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.
EEOC Statement:
Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Ethics Statement:
Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.