Patient Engagement Specialist

PATIENT ENGAGEMENT SPECIALIST ADULT OUTPATIENT SERVICES FULL TIME – NON EXEMPT Thrive Behavioral Health, the Certified Community Behavioral Health Clinic for Kent County, has been delivering mental health and substance use services since 1976. Thrive Behavioral Health understands the benefits of delivering high quality, low-cost care for Rhode Islanders. Thrive’s unique programs and services are built on evidence based, person-centric care models. Our programs include:
Adult Mental Health, Youth and Family, Substance Use, Housing, Teen and Young Adult, Court Ordered, and Crisis Behavioral Health. With more than a dozen locations across Rhode Island and more than 300 employees, Thrive is continuing to grow and meet the needs of the community.

General

Summary:

The Patient Engagement Specialist plays a critical role in promoting access to care, reducing no-show rates, and supporting clinician productivity through proactive patient outreach and scheduling coordination. This position serves as a primary point of contact for patients regarding appointment reminders, rescheduling missed appointments, and connecting individuals to appropriate services. The Patient Engagement Specialist works collaboratively with clinicians, support staff, and leadership to improve patient engagement, continuity of care, and timely access to behavioral health services.

Schedule:

Mon-Fri, First Shift

Location:

Warwick, RISalary:
Starts at $53,000 annually

Did you know… studies have shown that the number one reason a person chooses not to apply for a role is because they do not think they’ll be hired if they don’t meet 100% of the qualifications? Thrive understands that while certain criteria are requirements of the job, other skills can be taught to the right person. Please consider applying anyway.

Essential Responsibilities:

Patient Outreach & Engagement Monitor daily no-show and cancellation reports.

Conduct outreach to patients who miss appointments to assess barriers and facilitate re-engagement in treatment.

Make reminder calls, texts, or other approved communications prior to scheduled appointments.

Assist patients in identifying and overcoming obstacles to attending appointments, including transportation, scheduling conflicts, or service navigation challenges.

Document all outreach efforts and patient interactions in the electronic health record (EHR).Support engagement efforts for high-risk, newly admitted, or inactive patients requiring follow-up.

Scheduling Coordination Schedule, reschedule, and confirm appointments in coordination with clinicians and program requirements.

Maintain clinician schedules to maximize productivity and minimize unused appointment slots.

Fill cancellations and openings using patient waitlists, walk- in and outreach efforts.

Coordinate intake, follow-up, and specialized appointments according to agency protocols.

Monitor scheduling metrics and identify opportunities to improve access and reduce wait times.

Communicate changes in clinician availability to affected patients.

Customer Service & Communication Provide professional, patient-centered service during all interactions.

Respond to patient inquiries regarding scheduling, appointments, and referral processes.

Work collaboratively with clinical and administrative staff to ensure seamless access to care.

Maintain confidentiality and compliance with HIPAA, 42 CFR Part 2, and agency policies.

Mentor undergraduate interns in outreach, case management, care coordination, and motivational interviewing as needed.

Reporting & Quality Improvement Track and report outreach activities, no-show trends, and scheduling outcomes.

Assist with quality improvement initiatives aimed at improving patient engagement and attendance rates.

Participate in team meetings…