Night Auditor - Loom Hotel

The LOOM Hotel, 400 Knight Street, Warwick, Rhode Island, United States of America

Posted Tuesday, December 9, 2025 at 6:00 AM

At The Loom Hotel, Autograph Collection, we weave history, creativity, and hospitality together in Providence, Rhode Island. Inspired by the city's rich textile heritage, our boutique hotel offers thoughtful design, elegant accommodations, and a vibrant social scene. Curators at The Loom enjoy working in a dynamic, guest‑centric atmosphere, where local culture and luxury hospitality come together seamlessly.

Rooms

Operations Manager

Non‑Exempt

This is a highly visible role which has a direct impact on creating the guest experience. Welcomes and accommodates guests, visitors and staff in a warm and courteous manner. Oversees the guest registration and check‑out process. Promotes hotel services and amenities and provides helpful information.

• Providing quality guest service to all of our guests and visitors.
• Perform all duties toward the goal of maximizing guest service.
• Greet guests who have made advance reservations register them in an efficient and friendly manner.
• Greet visitors who are looking for accommodations and attempt to meet their needs.
• Acquaint guests with services available in the area.
• Accurately follow accounting procedures.
• Answer external and internal telephone calls taking and delivering messages as needed.
• Act as the reservation attendant.
• Answer questions and give out accurate, helpful information.
• Run various end‑of‑day reports and reconcile information from various systems.
• Adhere to all department and company policies and procedures.
• Ensure guest security by the proper handling of guest keys.
• Properly handle lost and found items.
• In the event of inclement weather, will be required to remain on sight and on duty until replaced.
• Perform other duties as assigned.

• Be alert and function during night shift 11 PM to 7 AM.
• Communicate both verbally and in writing in English with guests, management and co‑workers, both in person and by telephone.
• Strong customer‑relation skills with a total commitment to guest satisfaction. Must be a "people‑person" who thrives on public contact.
• Deal with guests when they are angry or upset.
• Professional appearance and mannerism.
• Knowledge of computer keyboard and printer operation. Ability to accurately and efficiently input information into computer systems.
• Previous cashier experience/Basic accounting skills.
• Work quickly and thoroughly when under pressure.
• Knowledge of hotel facilities and features.
• Attend to more than one task at a time.
• Maintain excellent attendance and punctuality.

• Customer Service experience preferred.

• Must be able to stand for long periods of time.
• May include crowded office setting or “close quarters”.
• General office environment with limited physical activity.