IT Helpdesk Support Specialist

Join to apply for the IT Helpdesk Support Specialist role at Secure Future Tech Solutions
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Are you looking for a place to work with ZERO drama, egos, hidden agendas or corporate politics? Do you want to feel appreciated for your skills and hard work instead of having your ambition and drive sucked out of you with all the B.S. you have to deal with? If so, read on.

Apply today to be a part of a growing team of IT professionals. Secure Future Tech Solutions is an award-winning IT industry leader, specializing in servicing small to medium sized businesses in Southern New England for over 28 years. We are currently seeking a IT Help Desk Support Specialist to join our team.

To provide expert technology guidance to the SMB market, through a professional partnership that provides a solid foundation to secure and grow their businesses.

• Required:
  
  3-5 years of relevant work experience.
• Ability to troubleshoot and resolve technical problems for users remotely.
• Must be able to independently resolve a wide variety of technical issues using current job knowledge and using research and external resources.
• Hardware, software and networking experience.
• Hardware experience must include Intel based desktops, laptops, printers and mobile devices.
• Software experience must include Windows 7, Windows 10, MAC OSX and Microsoft Office 365 and Microsoft Office Suite.
• Networking experience must include understanding TCP/IP and DNS. Understanding of Active Directory, Azure, Cloud Computing and Sonicwall Firewalls.
• Experience identifying security related issues such as system hacks, computer viruses and worms, and spyware.

• Highly motivated and willingness to learn.
• Possess strong customer service skills.
• Ability to work independently and be a team player.
• Highly motivated individual with a desire to contribute to the success and direction of the team.
• Maintain strong attention to detail in high-pressure situations.
• Excellent communication skills (written and oral).
• Function as a subject matter expert in all required technical areas.

A+, Network+, Security+, Microsoft Certified Professional (MCP), Microsoft Certified Systems Engineer for Windows (MCSE).

Job Type: Full-time

We provide masks, gloves, and hand sanitizer.

For immediate consideration, please send resume to Lisa Shorr, Vice President

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