Technical Account Manager

SMX’s State and Local Government Group is seeking a Technical Account Manager to play a critical role in solidifying, growing and delivering the State & Local business within its own service offering while offering complementary technologies and expertise to the greater SMX business.

This leader will take ownership of the strategic vision supporting the State & Local client portfolio and greenfield new opportunities within the group. The successful candidate will work very closely within their focused community and leverage relationships to maintain current contracts and expand into new areas of growth.

The ability to drive growth, build relationships and teams, as well as actively portray technology solution offerings is essential. This position is based in New England (RI, CT or MA) and will be remote with frequent on-site customer visits.

Critical Attributes:

• Proven leadership in driving technology and process adoption
• Expertise with an applications and consultative, solutions-selling framework
• Track record of building and maintaining customer relationships
• Ability to align with sales, marketing, and execution teams to deliver positive outcomes

Essential Duties & Responsibilities:

• Provide technical support for customers to support pre-sales and post-sales processes
• Analyze customer needs and recommend solutions, upgrades and/or additional features to improve system performance, reduce errors or realize cost efficiencies
• Lead winning proposals throughout entire process from Statement of Work and proposal development through award; where required track project delivery and financial performance
• Create business solutions to meet customer requirements across diverse technologies, delivery, contract and pricing models; provide hands-on technical assistance and training to customers
• Establish and maintain working-level and C-level relationships across the target portfolio to include customer, partner, and industry organizations
• Utilize company and/or client portal, hardware management tools, and help desk ticket systems to oversee, audit and help resolve client issues
• Act as the support escalation point for assigned clients, and oversee issue and inquiry resolutions to ensure client satisfaction
• Gather and provide client feedback to internal product and engineering teams, acting as a voice for the customer to help shape product development
• Enter, maintain and report on opportunities within the corporate sales tracking platform

Required

Skills & Experience:

• Bachelor's Degree in a technical or business-related discipline, or the equivalent combination of education, professional training, or work/military experience
• Minimum of 12 years of experience with 3-5 years of experience in the State & Local space working with CIOs, CTOs, program managers and other stakeholders
• Demonstrated technical acumen to bridge the gap between customers, technology providers and technical solutioning and implementation teams
• Hands-on experience working with leading technology providers including AWS, Microsoft Azure, and leading-edge platforms and technologies
• Outstanding communication skills with the ability to ensure the highest quality articulation of new strategies and tactics for the marketplace
• Self-starter; demonstrated experience in managing and completing tasks on time; comfortable in both individual contributor and team leader roles
• Manage multiple tasks simultaneously across the acquisition life cycle
• Strong communication and presentation skills with the ability to translate client mission needs into business opportunities
• Demonstrated ability to build relationships and work as part of a highly dynamic team

Desired

Skills & Experience:

• Knowledge of process improvement techniques and ability to direct improvement initiatives
• One or more technical certifications is a plus

SMX is an Equal Opportunity employer including disabilities and veterans. Selected applicant may be subject to a background investigation and/or education verification.

The proposed salary for this position is: $176,900—$265,300 USD