Desktop Support Technician

Help us make a difference to people with life-limiting illnesses…

At The Myton Hospices, we provide specialist care and support for people with life-limiting illnesses, and their loved ones, from the point of diagnosis to end of life. We are a much-loved and well supported charity, at the heart of our community. We have three hospices, a range of community services, and 26 charity shops in Coventry and Warwickshire.

We’re looking for a Desktop Technician to join our Digital Business Support Team, providing IT support for our staff, volunteers and patients.

• Support bespoke applications, desktop & laptop systems, and mobile devices
• Troubleshoot printing devices and network connectivity problems
• Provide support to staff with all existing systems and supporting staff IT training
• Support the rollout of new projects
• Play an active role in the on-call team to support the hospices out of hours

Much of this role is focused around supporting users with their digital needs and providing excellent customer service.

You’ll be working in an environment that offers insight into many aspects of the IT industry, such as enterprise level network security, ICT planning, documentation, and high-end hardware. You’ll also be provided with a training programme to develop your skils and knowledge.

This position is office-based at our Warwick Hospice, with occasional travel to our other sites when required. You’ll usually work during office hours, Monday-Friday, with some out-of-hours, on-call work, on a rota.

Similar roles include: IT Support Engineer; IT Technician;
Helpdesk Assistant.

To be one of our Desktop Support Technicians, you’ll need:

• Experience with and good working knowledge of desktop systems, hardware, drivers and security
• Abilities in installation, diagnostic, upgrade and restoration
• Skills in teamwork, time management, customer service, problem-solving and communication
• Continual professional and personal development

The workload can be varied with periods of increased pressure and deadlines, so problem-solving and time management are key.

A standard DBS check will be required, because this role involves some interaction with patients. We will arrange and cover the cost of this check if your application is successful.

We are committed to building an inclusive workplace and encourage everyone to bring their true selves to work. However you identify, and whatever background you bring with you, we welcome you to apply. If there are any adjustments that would help improve your experience with Myton, we encourage you to share this with us.

We particularly welcome applications from people with disabilities and from ethnic minorities, who are currently under-represented in our hospices. We also believe our interview process should be inclusive and transparent. If there is anything missing, or a way we can improve, please do let us know.

Myton is an amazing place to work, where the role every person plays has a positive impact for our patients, living with terminal illnesses, and their families. In recognition of this, we offer a wide range of employee benefits including:

• Increased employer pension contribution
• 28 days annual leave + bank holidays, increasing with long service
• Additional leave purchasing
• Winter savings club
• Dedicated staff wellbeing team & mental health first aiders
• Cycle to work scheme
• Free on-site flu jabs
• Free feminine hygiene products
• 24/7 GP access
• Free eye tests
• #Doing Our Bit  online fitness and wellbeing platform

Please click ‘Apply’ below to answer a few short questions and attach your CV.

If you would prefer a paper application form, or if you have any questions including about support or adjustments, please contact HR on , recruitment or by post: HR, Warwick Myton Hospice, Myton Lane, Warwick, CV34 6PX

We now share interview questions with all candidates in advance, to help reduce nerves and enable you to truly show your best abilities. You are also welcome to bring any notes with you to your interview, if you would find this helpful.