Desktop Support Technician

##

Job Description # Desktop Support Technician Apply
** Job#: 3056911
***
* Job Description:

** Apex Systems is a world class technology services business that incorporates industry or insights and experience to deliver solutions that fulfill our clients’ digital visions.

Apex has an opportunity for a Desktop Support Technician. For applicants who are interested in this opportunity, send your updated resume to lleavitt

Here are the details:

Position:

Desktop Support Technician

Location:

Hybrid Salary:
Varies based on experience

Project Duration: 6 Months from projected start date

The Office of the General Treasurer for the State of RI is responsible for administering several programs on behalf of the citizens of the state including Unclaimed Property and Crime Victims, as well as managing state funds including the retirement fund for approximately 30,000 current and former state of RI employees and teachers. Treasury employs approximately 130 people across three locations in the state with the offices at 50 Service Ave in Warwick being the largest location.

Treasury employees use SaaS applications and Microsoft cloud productivity applications such as Word, Exchange and Outlook to perform their jobs on a day-to-day basis. The 50 Service Ave location also has a large multi-media conference room used for public meetings including those of the ERSRI board. Treasury IT supports users across all three locations by managing the M365 environment and troubleshooting issues that arise.

Experience:

Minimum of three years experience supporting users utilizing productivity applications in a     Microsoft M365 environment.

• Strong interpersonal and customer skills    
• Desire to learn and implement new technologies to enable the efficient operation of the      General Treasurer’s Office.

Job Duties:

• Configuring and troubleshooting Microsoft products;
Windows server, Windows 11, M365,  Exchange, One Drive, Intune, and other Microsoft cloud technologies.
• Configuring and troubleshooting Dell laptops and drivers, occasionally configuring multi-function printers, diagnosing issues with 802.11 wireless, resolving hardware issues.
• Some minor software troubleshooting, such as Powershell scripts.
• Working closely with the existing Technical Support staff and occasionally interacting with members of the larger ETSS team which provides IT services statewide.
• Work across a broad range of technologies, such as SaaS and client applications and liaise across multiple areas of the business to resolve problems and requests.
• Answer IT requests via phone email, in person or via Treasury’s ticketing system, Nina One, and explain solutions in technical and non-technical terms.
• Configuring and deploying desktop and laptop PCs and printers to end users.
• Provision new devices (PCs and iPhones) according to Treasury standards via Intune Management Policies and Apple Business Manager.
• Occasionally troubleshooting video and audio streaming problems in Treasury large conference room.  
* Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.

Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
** Everforth Apex uses a virtual recruiter as part of the application process. Click  here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or…