Department Manager​/Advisor

As a Department Manager / Advisor At SA Service Agricole, you will play a key role in ensuring the smooth operation of our service department. You will coordinate workshop operations, manage the team of mechanics, and follow up on customer requests.

Your leadership, organizational skills, and customer-focused approach will directly contribute to the efficiency of our operations and the satisfaction of our customers.

• Plan, coordinate, and supervise workshop operations and the mechanics' schedules.
• Greet and advise customers on their agricultural machinery maintenance and repair needs.
• Monitor project progress, cost estimates, and communication with clients.
• Oversee the preparation of new and used equipment prior to delivery.
• Manage work orders, billing, and warranty requests and claims.
• Ensure the quality of repairs and the efficiency of the department's operations.
• Coordinate the transportation of machinery as well as equipment loans and rentals.
• Help supervise, train, and motivate the team of mechanics.
• Ensure compliance with health and safety standards in the workshop.
• Contribute to the achievement of the department's performance goals and maintain good relationships with customers and suppliers.

• Relevant vocational training (DEP) and 3 to 5 years of experience.
• Experience in workshop management, customer service, or a similar position.
• Excellent organizational skills and the ability to manage priorities effectively.
• Leadership skills and the ability to motivate a team.
• Strong communication and customer service skills.
• Good judgment, independence, and initiative in problem-solving.
• The ability to work well under pressure and make decisions.
• Team spirit, a positive attitude, and a strong commitment to doing a good job.

• Full-time, permanent, day shift position (40 hours/week)
• Salary to be negotiated
• Group Insurance
• Pension Plan and Retirement Savings Program
• Paid Time Off
• Continuing education and training
• Employee Assistance Program (EAP)
• Employee Referral Program
• Cell phone and uniform provided
• Social Activities and a Friendly Work Environment