Chief Operations Officer

Warwick, RI 02886

CHIEF OPERATIONS OFFICER

Agency Wide

FULL TIME
-EXEMPT

As a CCBHC (Certified Community Behavioral Health Clinic), Thrive Behavioral Health provides a comprehensive range of high quality mental health and substance use disorder services that are accessible to all members of our community regardless of insurance status or ability to pay.

General

Summary:

The Chief Operations Officer (COO) will be a key member of the executive team at Thrive, responsible for overseeing the organization’s day-to-day operational functions, ensuring that they run efficiently, effectively, and in alignment with Thrive’s overall strategic goals. The COO will lead operational teams, develop scalable processes, and optimize systems to support the company’s growth trajectory. The role requires a highly collaborative leader with a deep understanding of operations management, resource allocation, and performance optimization.

• Strategic Leadership & Operational Planning:
  • Develop and execute Thrive's operational strategy to drive business growth, operational efficiency, and profitability.
  • Collaborate with the CEO and executive team to set and implement the company’s long-term strategic objectives and priorities.
  • Ensure alignment of operational initiatives with Thrive’s overall business goals and values.
• Operational Efficiency & Process Optimization:
  • Oversee the design, implementation, and continuous improvement of scalable and efficient operational processes across the organization.
  • Identify opportunities for streamlining workflows, reducing costs, and improving overall productivity.
  • Establish clear performance metrics and key performance indicators (KPIs) to measure operational performance and implement corrective actions when necessary.
• Team Leadership &
  
  Cross-functional Collaboration:
  • Lead and mentor cross-functional teams responsible for operations, maintenance, customer service, IT, and other operational functions.
  • Foster a culture of collaboration, accountability, and continuous improvement across departments.
  • Partner with department heads to ensure that operational needs are met and that resources are aligned to support business priorities.
• Risk Management & Compliance:
  • Ensure that all operational processes comply with relevant legal, regulatory, and quality standards.
  • Develop and implement risk management strategies to proactively identify and address operational risks.
  • Oversee crisis management efforts and ensure business continuity plans are in place.
• Technology & Systems Management:
  • Lead the adoption of operational technologies and systems to enhance operational efficiency, data analytics, and decision-making.
  • Leverage technology to optimize resource allocation and enhance customer experience.
  • Ensure the seamless integration of technology into existing processes and workflows.
• Financial Oversight & Budgeting:
  • Work closely with the CFO and finance team to develop and manage the operations budget, ensuring cost-effectiveness and resource allocation.
  • Monitor financial performance of operational departments and recommend adjustments to ensure the achievement of financial goals.
  • Drive cost management and efficiency initiatives across the organization to maximize profitability.
• Customer Experience & Quality Assurance:
  • Oversee customer-facing operations, ensuring that service levels, product quality, and customer satisfaction standards are consistently met.
  • Continuously assess and refine customer service processes to enhance the overall customer experience.
  • Ensure that operational quality control processes are in place and effectively monitored.
• Change Management & Growth Support:
  • Lead operational changes and initiatives that support organizational growth,…