PM Server - Loom Hotel

Job Description

The LOOM Hotel, 400 Knight Street, Warwick, Rhode Island, United States of America

Posted Tuesday, October 21, 2025 at 5:00 AM

Why Work at The Loom Hotel?
At The Loom Hotel, Autograph Collection, we weave history, creativity, and hospitality together in Providence, Rhode Island. Inspired by the city's rich textile heritage, our boutique hotel offers thoughtful design, elegant accommodations, and a vibrant social scene. Curators at The Loom enjoy working in a dynamic, guest‑centric atmosphere, where local culture and luxury hospitality come together seamlessly.

DEPARTMENT:
Food and Beverage

REPORTS TO:

Restaurant Manager

STATUS:
Non‑Exempt

Servers are responsible for leading and maintaining the communication between the entire service team, while also being the primary presence at the table. Servers must be able to delegate and prioritize quickly and constantly. They take control and ownership of every guest’s experience, and deliver thoughtful, empathy‑driven service with confidence and a strong, comprehensive knowledge of food, wine, and spirits.

• Greets guests within 1 minute of being seated.
• Leads guests through all aspects of the dining experience.
• Provides gracious and professional food and beverage service efficiently, answering questions, suggestively selling, and creating an upbeat atmosphere for guests.
• Must be knowledgeable of the menu, brands, prices, options, and the restaurant’s promotions and specials.
• Takes guest beverage and/or food orders and inputs orders accurately in the point‑of‑sale (POS) system.
• Communicates all allergy and dietary restriction information clearly on tickets.
• Retrieves and delivers food and beverage orders promptly.
• Replenishes beverages and ensures guest satisfaction throughout the meal service.
• Serves alcoholic/non‑alcoholic beverages in accordance with federal, state, local, and company regulations.
• Clears plates at the appropriate time and asks for help when the clear cannot be completed by one person.
• Responsible for crumbing the table during the meal when appropriate.
• Ensures the serving station is well‑stocked at all times.
• Presents the check and manages all transactions, including receiving payment and accurately counting back change.
• Keeps table areas and bar clean, orderly, and properly stocked.
• Gives every table a sincere thank you and farewell.
• Responds graciously to guest service issues and reports the situation to Restaurant Management.
• Conducts oneself in a professional manner, with awareness that all actions and communications are within guests’ view.
• Maintains a sincere, positive, pleasant, and enthusiastic attitude, providing the highest quality care and service.
• Executes wine service when necessary.
• Assists with the training of new team members.
• Performs additional tasks and responsibilities as assigned by the manager.

• Must obtain an Indiana Employee Liquor Permit.
• Ability to think and communicate clearly in high‑pressure situations.
• Ability to move quickly and gracefully throughout the dining room.
• Demonstrates basic math skills with excellent reading, writing, and verbal communication skills.
• Knowledgeable of the menu, ingredients, and cooking techniques.
• Knowledgeable of drink recipes and pricing.
• Ability to confidently make food and beverage pairing recommendations.
• Ability to execute professional wine service.
• Knowledgeable of pre‑check register operation.
• Knowledgeable of computer operations and ordering procedures.
• Knowledgeable of basic sanitation.
• Ability to effectively communicate with customers, co‑workers, and supervisors.
• Maintains excellent attendance and punctuality.

• Previous bartending, serving, and/or customer service experience.

• Ability to stand and exert fast‑paced mobility for periods of 4 hours or more with a high energy level.
• Abe able to lift 15‑30 pounds, and exert fast‑paced mobility between the dining room and kitchen for periods of up to 4 hours in length.