Restaurant Host- Loomm Hotel

The Loom Hotel in Warwick, Rhode Island, is hiring for a Restaurant Host
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• That a memorable dining experience begins before guests ever reach their table.
• That a warm welcome, genuine smile, and thoughtful first impression can set the tone for the entire meal.
• That hospitality means helping every guest feel recognized, comfortable, and cared for.
• That details matter, from accurate reservations and seating preferences to special occasions and accessibility needs.
• That strong communication between the Host, Servers, Bartenders, Culinary team, and restaurant leadership keeps service running smoothly.
• That organization and composure are especially important when the dining room is busy.
• That every guest interaction is an opportunity to create an unmatched moment.

• Welcoming guests warmly and creating a polished first impression.
• Managing reservations, walk-in guests, waitlists, and seating arrangements accurately.
• Escorting guests to their tables and presenting menus with professionalism.
• Learning the restaurant layout, table numbers, menu offerings, hours, and hotel amenities.
• Balancing seating across service sections to support an efficient flow for guests and Servers.
• Answering telephone calls and responding to questions about reservations, menus, events, and restaurant services.
• Recognizing special occasions, seating preferences, accessibility needs, and other guest requests.
• Communicating wait times clearly and keeping guests informed when tables are not immediately available.
• Coordinating with Servers, Bartenders, Culinary Curators, and leaders regarding table readiness and guest needs.
• Monitoring the dining room and helping maintain a clean, organized, and welcoming entrance.
• Assisting with menus, table settings, takeout orders, and other restaurant needs when appropriate.
• Remaining calm and gracious when the entrance becomes busy, the telephone is ringing, and everyone would like their favorite table at once.
• Thanking guests sincerely as they leave and inviting them to return.
• Taking pride in being both the first welcome and the final farewell of the dining experience.

• You understand that the Host sets the tone for the entire restaurant experience.
• You are friendly, approachable, and comfortable connecting with guests from different backgrounds.
• You can balance warm hospitality with organization, accuracy, and efficiency.
• You communicate clearly and professionally with guests, Curators, and leaders.
• You remain composed and solutions-focused when managing wait times, special requests, or changing seating needs.
• You can learn reservation systems, table assignments, restaurant information, and hotel offerings.
• You notice details and anticipate what guests or fellow Curators may need.
• You understand the importance of treating every guest fairly while managing reservations and seating priorities.
• You bring dependability, professionalism, and a service-first mindset to every shift.
• You believe that making someone feel genuinely welcomed is an important part of great hospitality.

• High school diploma or equivalent preferred.
• Previous restaurant, customer-service, Front Desk, or hospitality experience preferred.
• Hotel, full-service restaurant, or upscale dining experience is a plus.
• Strong verbal communication and guest-service skills.
• Ability to learn and use restaurant reservation and seating-management systems.
• Ability to manage reservations, waitlists, telephone calls, and guest requests accurately.
• Strong organization, multitasking, and time-management skills.
• Ability to communicate wait times and address guest concerns professionally.
• Ability to work independently…