Inbound Customer Service Representative
Listed on 2026-01-01
-
Sales
Customer Success Mgr./ CSM, Inside Sales
Inbound Sales Representative
Inbound Sales Consultant
Location:
Grand Rapids - Caledonia, MI 49316
This position is hybrid, requiring (3) days onsite per week after training.
Pay: $63,000 average yearly earnings (uncapped). Top performers earn $100,000+ yearly. Starting base pay is $18.00 per hour.
Type:
Direct hire
Schedule:
40‑hour work week (open to department hours). M‑F or Tues‑Sat, 7:00 am – 9:00 pm CST / 8:00 am – 10:00 pm EST.
Training schedule: M‑F, 9:30 am – 6:00 pm CST / 10:30 am – 7:00 pm EST for approximately 9 weeks.
Career outlook:
Earn six‑figures! 401(k) with 4% match, health, dental, vision, tuition reimbursement (with approval), commuter benefits, recognition programs, community activities, parental leave, and more. Room to grow into senior roles, retention, leadership, and other positions.
:
Most inbound calls originate from customers responding to marketing campaigns indicating they qualify for an employer or affiliate discount and are seeking a quote. More challenging calls come from retail customers without any employer or affiliate relationship, which typically have lower conversion rates.
, averaging 12–15 calls per day, including inbound inquiries, outbound follow‑ups, and post‑sale policy processing.
- Number of policies converted – Successfully binding new insurance policies.
- Total premium converted – The dollar amount of premium generated from sales.
- Unplanned shrink – Minimizing time away from taking calls to ensure productivity.
- Cross‑sell performance – Ability to identify and sell additional products to existing customers.
Ramp up period:
First month: 70% of goals
Three months: 90% of goals
Six months:
Meeting or exceeding targets
- Bachelor’s Degree
- P&C License
- Salesforce
- Must have (1)+ years of sales experience in retail, hospitality, or other industries.
- Must be able to pass the Property & Casualty (P&C) licensing exam. The company will sponsor and provide training for licensing, which must be completed within 90 days of hire. Additional trainings as required.
- Backgrounds that typically excel in this role:
Real estate, mortgage industry, door‑to‑door sales. - Must be tech‑savvy and adaptable, able to learn and navigate CRMs and multiple screens/software systems.
- Must have professional verbal and written communication skills with strong sales acumen.
- High school diploma or equivalent.
- Background check required.
- Education verification required.
$63,000 per year
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