Business Support Officer in ACE - Adoption England

Warwickshire County Council, ACE is the Regional Adoption Agency for Coventry, Solihull, Herefordshire, Worcestershire, and Warwickshire.

If you are looking to join a dynamic team, have good multi-tasking skills and are looking for a challenging role this could be the job for you!

Responsibilities:

• Work in a varied and interesting environment, being highly organised with a positive and flexible approach to workloads and meeting tight deadlines.
• Work well as part of a team, prioritise own workload, work independently and exercise confidentiality at all times.
• Provide high level keyboard skills and be competent in Microsoft Office 365 (Word, Excel) and Microsoft Teams.
• Maintain excellent and accurate literacy, numeracy and administrative skills and analyse information to solve general queries.
• Conduct telephone contact dealing with customers, social workers and other local authority staff, servicing their requests or incident management.
• Provide excellent verbal and written communication, documenting outcomes and resolutions.

Qualifications and Skills:

• Experience in administrative or business support in a similar environment.
• Strong organisational and time‑management ability.
• Proficiency in Microsoft Office and Teams.
• Excellent literacy, numeracy and communication skills.
• Ability to work independently and as part of a team under tight deadlines.
• Adherence to confidentiality and data protection requirements.

Benefits:

Warwickshire County Council offers a generous pension scheme, agile working, generous annual leave with additional holiday days including an extra day at Christmas, access to the Vivup benefits and discounts platform, and a competitive pay and reward package.

Additional Information:

Warwickshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. Successful applicants will be subject to pre‑engagement checks, including a Disclosure and Barring Service (DBS) check. The Fluency Duty requires accurate spoken English to the public.

Contact:

• Ann Gill, Business Support Manager –
• Amanda Trodd, Deputy Support Assistant –

Closing Date: 16 February 2026

Interview Date: 23 February 2026

Interviews will be held at Shire Hall, Warwick.

Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce.