Receptionist; Part-time

Position: Receptionist (Part-time)
Would you like to join the RSC in an engaging role? Do you enjoy providing excellent customer service and prioritising a busy workload? Do you have strong administration skills?

We are looking for a Receptionist to join us on a part-time basis working in the afternoon. Based on our reception at 39 Waterside, in this role you will welcome visitors and staff providing a top level of customer service to all building users and visitors. Managing incoming phone calls, ensuring the health, safety and security of the building and providing a high level of admin support to the facilities team.

Reporting to the Facilities Manager, key areas of responsibility include (please see the full role profile for the comprehensive list):

To provide the first point of contact for the supervision of 39 Waterside Reception, and occasionally the RST Stage door as scheduled by the Facilities Manager.

To provide top level customer service to all who work in and visit the building – actively promoting the Royal Shakespeare Company brand.

Answering calls form the public, greeting callers and dealing with enquiries professionally and efficiently.

Take an active role in the evacuation strategy for RSC buildings. Liaising with the Person in Charge and Fire Wardens daily and playing a key role in 39 Waterside building evacuations.

Supporting the Building Access Policy through the administration of staff passes/photographs. and the door access system alongside the Stage Door team.

To be suitable for this role, it is essential that you have the following knowledge and experience:

Excellent customer service skills

Strong administrative skills

Ability to work to deadlines

Excellent communication skills, both verbal and written

Ability to convey information effectively over radio during an emergency situation

This is a part-time, permanent position and is based in Stratford-upon-Avon. The part-time working hours are 25 per week, Monday – Friday, 1pm-6pm.

Application Process

All applications should be made online using the RSC website. If you need any assistance when applying, please email

The closing date for applications is midnight on Sunday 8 March, and interviews will be week commencing 16 March.

About the RSC

The RSC strives for excellence, and values creativity, inclusivity, sustainability, collaboration, and accountability.

We can offer great  and aim to create a welcoming, supportive environment which is happy, healthy and safe. We place great importance upon developing a diverse, highly motivated and energised workforce to help achieve our priorities. We put our values at the heart of everything we do.

We are committed to building a diverse workforce and welcome applications from all individuals.

We believe that safeguarding children and adults is everyone's responsibility, and everybody working at the RSC has a duty to place safeguarding at the heart of their work. We welcome candidates who will support and advocate the RSC's environmental objectives continuing to improve our sustainability work and actions both on and off stage.

The Royal Shakespeare Company (no. (phone number removed)) is a registered charity