Business Support Officer. LilyLifestyle

Job Title: Administrator

Pay: £13.69 per hour

Duration: Temporary ongoing (could be extended or become permanent)

Company: Warwickshire County Council

Hours: Full time - 37 hours per week

Location: Primarily remote but one day in Warwick

Start Date: ASAP

On behalf of Warwickshire County Council, Pertemps Recruitment have an exciting opportunity for a Business Support Officer to join a busy team of assessors supporting home transport applications. This role would suit someone with strong administration and customer service skills who is confident managing a busy workload and handling challenging conversations professionally. The successful candidate will support the team with general enquiries via phone and email, inbox management, and day‑to‑day administrative duties.

• Managing a shared inbox and responding to enquiries
• Handling inbound calls from parents and service users
• Supporting with home transport application enquiries
• Managing complaints professionally and confidently
• Providing accurate administrative support to the wider team
• Maintaining records and updating internal systems
• Working effectively within a busy office environment

• Previous administration experience
• Strong customer service and communication skills
• Experience working within a busy office environment
• Confident managing telephone and email enquiries
• Ability to remain calm and professional in challenging situations
• Good IT and organisational skills