Meet & Greet Reception Assistant

Meet & Greet / Reception Assistant
Shire Hall, Warwick
£12.85 per hour
16 hours per week (Tuesday - Friday, 8:00am - 1:00pm)
Temporary until 31st October 2026 (potential extension)

Warwickshire County Council are currently recruiting for a Meet & Greet / Reception Assistant to join the team at Shire Hall, Warwick. This is a fantastic opportunity for an experienced customer service professional to become the welcoming face of the Council, supporting visitors, staff and partners on a daily basis.
Working within a small team of three, you will provide a professional front-of-house service, assisting customers with enquiries, directing visitors to the appropriate services and helping ensure the smooth running of reception operations.

Key Responsibilities:

Providing a professional and friendly reception service to visitors and staff.
Greeting, signposting and assisting customers with a range of enquiries.
Answering telephone and email enquiries and taking accurate messages.
Supporting customers to access Council services.
Managing incoming and outgoing post.
Maintaining records and updating information on internal systems.
Liaising with internal teams and building partners to ensure a positive customer experience.
Reporting building and maintenance issues as required.
Supporting the wider team with administrative duties.
Undertaking responsibilities such as key holder, fire warden and first aider following training.

Key

Skills & Experience:

Previous experience within a busy customer-facing environment.
Strong communication skills, both verbal and written.
Excellent customer service skills with the ability to handle complaints professionally.
Confident using Microsoft Office packages including Word, Excel and Outlook.
Able to think on your feet and work using your own initiative.
Organised, methodical and accurate approach to work.
Ability to work effectively as part of a team.
Resilient and capable of dealing with a varied workload and customer demands.

About us and our client

As a flexible employee of Pertemps Recruitment Partnership Ltd, you will be joining one of the UK’s largest and most successful independent recruitment agencies. Our partnership approach ensures you feel valued and supported throughout your assignment.

Warwickshire County Council is a forward-thinking Local Authority committed to delivering high-quality services. You can expect to be part of a team that is:

• High performing

• Collaborative

• Customer focused

• Accountable

• Trustworthy