Caseworker - Firearms Licensing Unit

Grade B (£25,242.00 - £26,703.00)

Those on the redeployment register will be given prior consideration.

The main purpose of the role is to provide a case management and file building function in relation to the issue of firearm/shotgun certificates, ensuring continuity of support and compliance with Force and legislative standards for the firearms licensing process and handling all correspondence related to those cases.

Fixed term: 12 months. Full Time.

Location:

Leek Wootton.

• Process and manage all incoming and outgoing correspondence, ensuring timely handling of post, applications, and routine enquiries.
• Update, analyse and interrogate Force IT records and intelligence systems in line with Force policy, Management of Police Information (MoPI), and national guidelines.
• Process all grant and renewal applications for firearm and shotgun certificates, including updating NFLMS with application details, photographs and fees, and preparing and dispatching renewal reminders, forms and associated documentation.
• Complete all necessary criminal and intelligence checks using Force databases (including Athena and PNC) to support the assessment and progression of applications.
• Make an initial assessment of threat, harm and vulnerability, grading each incident in accordance with current guidelines and Force procedures.
• Conduct enquiries and obtain statements by telephone where appropriate to support decision‑making and case progression.
• Undertake any other duties appropriate to the nature, level of responsibility and grading of the post as required.

• 5 Grade A - C GCSEs (or equivalent) including English.

• Previous experience with administration processes.
• Experience of gathering and collating information using appropriate questioning techniques and creating and maintaining accurate records.
• Experience working as part of a team in a customer service environment, managing a high and varied workload.

• Proven ability to communicate both orally and in written form with a wide range of people.
• Competent in the use of IT, including Microsoft packages.
• Proven ability to work under pressure towards deadlines.
• Ability to read and understand complex instructions.

We want our organisation to be as diverse as the community it serves. We welcome applicants from all sections of the community.

You will be required to successfully complete vetting and credit checks as part of the Warwickshire Police recruitment process.

Flexible working options may include job share and part time working.