Allocation Administrator

SWFT are seeking an enthusiastic, organised, and highly motivated Allocation Administrator to join our Clinical Triage Team.

This is an exciting opportunity to become part of a dynamic and supportive service.

As an Allocation Administrator, you will be a key member of the clinical triage function, supporting the effective allocation and coordination of referrals across community services. Working closely with clinicians, administrators, and operational teams, you will help manage patient flow, monitor capacity, allocate workloads, and ensure referrals are processed accurately and efficiently.

The Clinical Triage Team serves as a central point for receiving, processing, and allocating referrals into a range of community-based services. The Allocation Administrator plays an essential role in supporting the safe and timely management of referrals and ensuring work is distributed fairly and effectively across clinical teams.

The successful candidate will be responsible for reviewing referrals received through a variety of channels, ensuring referral information is complete, maintaining accurate records on clinical systems, and allocating referrals to appropriate clinicians and teams in line with agreed pathways and service criteria.

Working in a fast‑paced environment, you will be expected to manage competing priorities while maintaining high levels of accuracy and professionalism.

To be responsible for providing confidential, accurate and efficient clerical and administrative support for the Integrated Care Co‑ordination Team (ICC).

To work as part of the ICC team to provide a high quality customer service.

The post holder will ensure all contacts that require allocation within the ICC reach an effective and appropriate outcome for the patient.