Contract Administrator
Job in
Warwickshire, Warwick, Warwickshire, CV34, England, UK
Listed on 2026-10-01
Listing for:
Tiger Recruitment
Contract
position Listed on 2026-10-01
Job specializations:
-
Administrative/Clerical
Office Administrator/ Coordinator, Business Administration
Job Description & How to Apply Below
Contract Administrator Facilities Management London Hybrid Permanent A boutique facilities management firm are seeking a proactive and organised Contract Administrator to play a key role in supporting the day-to-day delivery of facilities services across their client base. Acting as the central point of contact for all facilities-related queries, you will ensure the efficient coordination of planned, preventive, and reactive maintenance, while delivering a high standard of customer service.
Key Responsibilities:
Act as the first point of contact for all facilities (soft and hard FM) requests Log, track, and manage jobs via CAFM/helpdesk systems Prioritise and allocate tasks in line with SLAs and urgency Prepare and issue quotes for planned and reactive works, ensuring commercial viability Coordinate engineers, contractors, and service providers to ensure timely delivery Monitor job progress, update stakeholders, and close tasks accurately Handle client queries, complaints, and escalations professionally Maintain accurate records and produce reports on KPIs, SLAs, and performance Support process improvements and system updates Assist with tender submissions, pricing validation, and pipeline governance
About You:
Experience in a helpdesk or customer service role within a facilities management firm is essential Familiarity with CAFM systems (e.g. Big Change, Concept, Maximo, Service Now) Commercially aware and able to provide quotes Strong organisational skills with the ability to manage multiple priorities Excellent communication and stakeholder management skills Good IT skills, particularly in MS Office (Excel) A professional, friendly, and customer-focused approach Understanding of SLAs, KPIs, and compliance standards This is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys coordinating operations while delivering excellent service.
JMM
211087 Tiger is B Corp Certified. We are part of a global movement of businesses committed to improving social and environmental conditions around the world.
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