Connections Customer Stakeholder Officer – Events

About the Role

This role is a two-year fixed-term contract/ secondment. National Energy System Operator (NESO) recognises the potential of bright and talented individuals, and we encourage you to join us as Great Britain’s energy system undergoes an ambitious, exciting, and vital transformation. Together with industry, we are creating a cleaner, more sustainable energy future. We are looking for a Customer & Stakeholder Engagement Officer (Events) to join the Connections Engagement Team.

This role will lead the planning and delivery of customer and stakeholder engagement events across the programme, helping to ensure our customers remain informed, engaged and able to shape the future of Connections Reform. You can learn more about connections reform on our website. Working with senior stakeholders across NESO and industry, you will shape the engagement strategy for key customer and stakeholder forums, identifying emerging issues, defining event objectives and developing agendas that support organisational priorities and customer outcomes.

You will be responsible for ensuring engagement activities are not simply informative, but are designed to influence decision-making, gather meaningful insight and support the evolution of Connections Reform. Beyond event delivery, the role is responsible for shaping engagement activity across the programme, identifying opportunities for meaningful stakeholder dialogue, setting agendas and developing content that supports organisational priorities and informs decision-making.

This is an excellent opportunity for someone looking to develop their stakeholder engagement and event management expertise, supported by experienced communications and engagement professionals. This role is a two-year fixed-term contract and can be based in Warwick, Wokingham or Glasgow, with hybrid working available. We also welcome applicants who have worked in wider Connections roles across the industry who wish to move into stakeholder engagement work.

We would like applicants to apply with a Cover Letter and let us know why you are interested in the role!

Key Accountabilities Maintain a strong understanding of Connections and the Connections reform environment, proactively keeping up to date with a complex and fast-evolving policy, regulatory and customer landscape. Own the strategic design, planning and delivery of customer and stakeholder engagement events, setting objectives, shaping agendas and developing content that supports programme priorities, customer understanding and business outcomes. Lead the governance process for event buy-in with senior leadership.

Design and deliver engagement approaches that generate meaningful stakeholder insight, translating feedback into actionable recommendations for programme teams and senior leaders to inform decision-making and continuous improvement. Applicants must have the right to work in the UK by the start of employment. Visa sponsorship may not be available for this role and will be considered in line with business requirements.

We’re forging the path, and we know we can’t do it alone. That’s why we need visionary minds like yours to join us on this transformative journey.

• Experience working in a complex, fast-paced and evolving environment within a regulated industry, the energy infrastructure sector, or a connections programme.
• A strong customer focus, with a genuine commitment to understanding stakeholder needs and delivering positive customer experiences.
• Excellent organisational skills, with the ability to manage multiple priorities, deadlines and stakeholders simultaneously.
• Strong written and verbal communication skills, with the confidence to engage a wide…